Cassie Tang
Toronto
Overview
4
4
years of professional experience
Work History
Personal Shopping Assistant
Holt Renfrew
07.2023 - 09.2023
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Maintained a high level of product knowledge across various industries to provide expert advice to clients in diverse fields.
- Documented sales and customer feedback to enable tracking history and maintain accurate records.
- Communicated with vendors to stay informed of new products and stock availability.
Sales Lead Keyholder
YochiCups
11.2022 - 06.2023
- Supported branding, digital marketing messaging, and advertising campaigns by engaging with followers on various social media platforms.
- Enhanced audience engagement through regular posting of relevant content on multiple social media platforms, especially the Little Red Book.
- Organized exhibitions and events, matched with Japanese product vendors, and conducted media campaigns, resulting in at least 20% increase in sales revenue.
- Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
Marketing Planning Intern
Shanghai L-sung Electronic Technology Co., Ltd
04.2020 - 04.2021
- Collaborated with team members to help expand marketing channels
- Helped with planning and hosting of marketing events
- Performed market analysis and researched latest trends
- Contributed to mock-ups, email campaigns and social media content
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
Advertising Account Executive Intern
Shanghai Confirm Culture Communication Co., Ltd
06.2019 - 09.2019
- Helped customers in determining design and layout of advertisements
- Cooperative brands include: Wei Chuan Foods, Meet Fresh, Southeast Automobile, etc
- Conducted market research to attract clients in new territories
- Actively negotiate with celebrity brand ambassador and implement Hangzhou Meet Fresh offline brand promotion activities
- Write brand activities and company publicity manuscript, and be responsible for updating on brand website and company official website
- Practiced how to carry out daily network public opinion monitoring through the automatic grasping, automatic classification and clustering of massive information on the Internet.
Education
Bachelor of Arts - Media,Information&Technology
University of Western Ontario
London, ON06.2023
Skills
- Exceptional Customer Service and Assistance
- Product Knowledge
- Documentation and Recordkeeping
- Written and verbal communication
- Content Creation
- Social Media Management
- Market Research
- Proficient With Microsoft Office
- Bilingual: Mandarin & English
Timeline
Personal Shopping Assistant
Holt Renfrew
07.2023 - 09.2023
Sales Lead Keyholder
YochiCups
11.2022 - 06.2023
Marketing Planning Intern
Shanghai L-sung Electronic Technology Co., Ltd
04.2020 - 04.2021
Advertising Account Executive Intern
Shanghai Confirm Culture Communication Co., Ltd
06.2019 - 09.2019
Bachelor of Arts - Media,Information&Technology
University of Western Ontario
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