Cassie Palmer

A complex role reporting through three different portfolios with numerous accountabilities, including:

Enterprise Risk Management

• Executed annual refresh of Island Health's Enterprise Risk Register from 2021-2023.
• Developed and supported Island Health ERM planning processes.
• Created templates for Board reporting.
• Administered Island Health's Enterprise Risk Management SharePoint and tools.

Legal Services

• Reported and internally managed Island Health insured property and liability claims.
• Gathered information, preserved evidence and shared with relevant external parties.
• Developed Legal Services tools, resources and work flows.
• Initiated and implemented major projects, initiatives and procurement activities.

Clinical Risk Management

• Performed corporate risk consults regarding indemnification, liability, property loss and insurance requirements.
• Developed clinical risk management tools, resources and work flows for Clinical Risk Management and Clinical Governance Improvement Initiative.
• Managed paid insurance policies and coordinated claims under those policies.

Administrative support for Vice-President, Corporate Directors, and Directors, including:

• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Processed travel expenses and reimbursements.
• Served as liaison between departments to facilitate effective communication throughout Island Health.
• Provided professional administrative support for meetings, including agenda preparation and minute-taking duties.
• Aided in hiring process by preparing postings, screening resumes, and scheduling interviews.
• Developed and maintained portfolio SharePoint sites and tracking systems.

• Business Plan document preparation and management.
• Developed comprehensive project plans to facilitate timely completion and ensure alignment with project goals.
• Coordinated meetings between Project Office staff, external stakeholders, Project Committees and Island Health leadership
• Maintained Business Plan Risk Register
• Coordinated Project governance activities including preparing meeting packages for, and taking minutes/tracking action items.

• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Processed travel expenses and reimbursements for portfolio.
• Served as liaison between departments to facilitate effective communication throughout Island Health.
• Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
• Developed and maintained portfolio SharePoint sites and tracking systems.

• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Coordinated leadership sessions, Executive Leadership Team meetings, and Board meetings and events.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Developed and maintained portfolio SharePoint sites and tracking systems.
• Provided professional administrative support during Board and Executive meetings, including agenda preparation and minute-taking duties.