Cassie Oliphant-Milligan
Canada
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, handling inquiries and overall office proficiency. Positive and upbeat with strong relationship-building abilities. Well-organized professional equipped with varied experiences in administrative roles and customer service.
Overview
7
7
years of professional experience
Work History
Family Law Legal Assistant
Altalaw LLP
07.2021 - Current
- Scheduled meetings, hearing, mediations and settlement conferences.
- Gathered, organized and maintained case files.
- Managed communication between counsel, clients and court.
- Oversaw trial pleadings, notices, motions and discovery.
- Met or exceeded billing requirements on consistent basis.
- Prepared legal briefs, motions, and pleadings.
- Communicated pertinent information to clients via phone, email, and mail.
- Revised and finalized letters, briefs, and memos.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Interviewed clients to obtain information relevant to cases.
- Handled cash transactions and maintained sales and payments records accurately.
- Created and maintained databases to track and record customer data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Maintained and nurtured relationships with clients and coworkers.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Corresponded with clients through email, telephone, or postal mail.
Server
State & Main Kitchen & Bar
04.2017 - 12.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Receptionist
Acupuncture Essence
07.2016 - 03.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients, and updated patient records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and scheduled appointments accordingly.
- Handled cash transactions and maintained sales and payments records accurately.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new patient and securing paperwork completion.
- Handled assignments independently with good judgement and critical thinking skills.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding patients and company.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Filed and pulled patient charts.
Education
High School Diploma -
Frank Maddock High School
Drayton Valley, AB06.2014
Diploma - Legal Administrative Assistance
Academy of Learning Career College
Red Deer, AB09.2021
Skills
- Business Writing
- Data Entry Documentation
- Meeting Minutes
- Customer Service
- Business Correspondence
- Time Management
- Telephone Skills
- Organization and Efficiency
- Records Preparation
- Legal Document Preparation
- Greet Visitors
- Appointment Confirmation
Timeline
Family Law Legal Assistant
Altalaw LLP
07.2021 - Current
Server
State & Main Kitchen & Bar
04.2017 - 12.2020
Receptionist
Acupuncture Essence
07.2016 - 03.2017
High School Diploma -
Frank Maddock High School
Diploma - Legal Administrative Assistance
Academy of Learning Career College