Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassie Oliphant-Milligan

Canada

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, handling inquiries and overall office proficiency. Positive and upbeat with strong relationship-building abilities. Well-organized professional equipped with varied experiences in administrative roles and customer service.

Overview

7
7
years of professional experience

Work History

Family Law Legal Assistant

Altalaw LLP
07.2021 - Current
  • Scheduled meetings, hearing, mediations and settlement conferences.
  • Gathered, organized and maintained case files.
  • Managed communication between counsel, clients and court.
  • Oversaw trial pleadings, notices, motions and discovery.
  • Met or exceeded billing requirements on consistent basis.
  • Prepared legal briefs, motions, and pleadings.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Revised and finalized letters, briefs, and memos.
  • Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
  • Interviewed clients to obtain information relevant to cases.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Created and maintained databases to track and record customer data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Maintained and nurtured relationships with clients and coworkers.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Completed electronic filings, initiated billing statements, and managed firm administrative matters.
  • Corresponded with clients through email, telephone, or postal mail.

Server

State & Main Kitchen & Bar
04.2017 - 12.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Receptionist

Acupuncture Essence
07.2016 - 03.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with patients, and updated patient records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and scheduled appointments accordingly.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Assisted with onboarding new patient and securing paperwork completion.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Responded to inquiries from callers seeking information.
  • Maintained confidentiality of information regarding patients and company.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Filed and pulled patient charts.

Education

High School Diploma -

Frank Maddock High School
Drayton Valley, AB
06.2014

Diploma - Legal Administrative Assistance

Academy of Learning Career College
Red Deer, AB
09.2021

Skills

    • Business Writing
    • Data Entry Documentation
    • Meeting Minutes
    • Customer Service
    • Business Correspondence
    • Time Management
      • Telephone Skills
      • Organization and Efficiency
      • Records Preparation
      • Legal Document Preparation
      • Greet Visitors
      • Appointment Confirmation

Timeline

Family Law Legal Assistant

Altalaw LLP
07.2021 - Current

Server

State & Main Kitchen & Bar
04.2017 - 12.2020

Receptionist

Acupuncture Essence
07.2016 - 03.2017

High School Diploma -

Frank Maddock High School

Diploma - Legal Administrative Assistance

Academy of Learning Career College
Cassie Oliphant-Milligan