Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cassie Johnson

White Rock,BC

Summary

Capable and Personable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Comes with numerous years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

21
21
years of professional experience

Work History

Office Administrator

Studio City Rentals
08.2019 - Current
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Reconciled account files and produced monthly reports.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.

311 Service Representative

311 City Of Vancouver
02.2011 - 07.2019
  • Supported team members by sharing expertise on handling difficult customer situations with professionalism and tact.
  • Utilized CRM software effectively to track, manage, and report on all customer interactions.
  • Collaborated with multiple departments to ensure timely resolution of complex service issues.
  • Applied customer-driven approach when handling incoming calls, e-mails and inquiries for service issues.
  • Member of internal Support Team, offering call guidance and support to fellow team member.

Lead Receptionist

Premier Marine Insurance Managers Group
11.2008 - 01.2011
  • Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
  • Effectively managed multiple phone lines including transferring calls appropriately or taking detailed messages when needed.
  • Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
  • Managed inventory of office supplies, placing orders as necessary to maintain optimal stock levels while minimizing costs.
  • Assisted team members with administrative duties, contributing to a collaborative work environment and increased productivity.

Member Service Representative

Teligence Communications
10.2003 - 11.2008
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Verified customer identification and documentation for compliant transactions.
  • Handled complaints with prompt, courteous service to uphold professional reputation.

Education

High School Diploma -

Cariboo Hill Secondary
Burnaby, BC

Some College (No Degree) - Fashion Merchandising

Blanche MacDonald
Vancouver, BC

Skills

  • Time Management
  • Office Administration
  • Database entry
  • File Organization
  • Customer Engagement
  • Verbal Communication
  • Document Scanning
  • Scheduling appointments
  • File Maintenance
  • Payroll
  • Calendar Management
  • Administration and Reporting
  • Scheduling and Coordinating
  • Teamwork and Collaboration

Languages

English
Native or Bilingual

Timeline

Office Administrator

Studio City Rentals
08.2019 - Current

311 Service Representative

311 City Of Vancouver
02.2011 - 07.2019

Lead Receptionist

Premier Marine Insurance Managers Group
11.2008 - 01.2011

Member Service Representative

Teligence Communications
10.2003 - 11.2008

High School Diploma -

Cariboo Hill Secondary

Some College (No Degree) - Fashion Merchandising

Blanche MacDonald

Similar Profiles

CREATE PROFILE
Cassie Johnson