Cassie Hopp
Elverta
Summary
Well-qualified leasing consultant/ leasing manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Well-qualified Property manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
16
16
years of professional experience
Work History
Community Manager
Blvd Residential
01.2024 - Current
- Enhanced online community engagement by creating and implementing tailored content strategies.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Developed a comprehensive communication plan to streamline internal processes and ensure consistent messaging across platforms.
- Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
- Implemented analytics tools to track community performance, identifying areas for improvement and adjusting strategies accordingly.
- Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Fielded inquiries from current and potential community members about property and community offerings.
- Created policies and procedures for successful community management.
- Managed community within established cost constraints.
- Evaluated property conditions and recommended improvements.
- Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
- Assisted in recruitment efforts by showcasing company values and benefits through engaging content targeted at potential candidates.
- Created valuable resources such as blog posts, whitepapers, webinars, and podcasts to educate community members on industry trends and best practices.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
Assistant Community Manager
Greystar Property Management
02.2023 - 10.2023
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
- Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.
- Organized community events to foster relationships among residents and promote a sense of belonging.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Aided in the development of leasing strategies for optimal tenant retention and minimized turnover rates.
- Contributed to property''s online presence by managing social media accounts and updating website content regularly with current information and promotions.
- Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Received and processed resident payments, and updated system accounts with latest information.
Professional Leasing Consultant
Lewis Management
12.2021 - 12.2023
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Verified tenant incomes and other information before accepting lease applications.
- Held high approval rating and maintained customer loyalty with top-notch service.
- Escalated major issues to property manager for immediate remediation.
- Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
- Collected monthly rent payments and other fees, always properly recording and processing money.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Collected rent and tracked resident payments and information in computer system.
Veterinary Assistant
Reagor Pet Hospital
10.2021 - 12.2021
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Answered owner animal health questions and advised on best care practices.
- Cleaned, sterilized and maintained kennels, operating rooms and surgical equipment.
- Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Educated clients on post-surgical care and nutrition.
- Assisted veterinarian during surgical procedures by creating and maintaining unobstructive surgical fields and passing instruments.
- Euthanized terminally ill patients.
- Collected and prepared tissues, cellular or microbiological samples by skin scraping, impressions and other non-surgical methods.
- Collected patient biopsies and blood samples for laboratory analysis.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
Veterinary Receptionist
Family Friends Veterinary Hospital And Pet Care Center
04.2021 - 10.2021
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Answered owner animal health questions and advised on best care practices.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Enhanced office productivity by handling high volume of callers per day.
- Completed patient referrals to other medical specialists.
Leasing Manager/ Leasing Consultant
Garibaldi
03.2020 - 04.2021
- Increased profits by 20% through effective client engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
- Held high approval rating and maintained customer loyalty with top-notch service.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
Assistant Store Manager
Walmart
11.2008 - 03.2020
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Approved regular payroll submissions for employees.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Analyzed and interpreted store trends to facilitate planning.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Education
Science Education
American River College
Sacramento, CA03.2008
Skills
- Customer Service
- Fair Housing Policies
- Background Checks
- Collections Actions
- Common Sense Reasoning
- Violation Resolution
- Property Tours
- Customer Loyalty
- Complaints Investigation
- Performance Assessment
- Sales Techniques
- Sale and Rental Recordkeeping
- Basic Mathematics
- Legal Issue Resolution
- Insurance Coordination
- Deposits Management
- Process Verification
- Community Policies
- Rental Pricing Strategies
- Administrative Leadership
- Lease Renewals
- Cash Handling
- Property Showing
- Tenant Screening
- Team Collaboration
- Social Media Engagement
- Property Rights
- Customer Needs Assessments
- Fair Housing Laws Knowledge
- Property Management Software Understanding
- Microsoft Excel
- Microsoft Outlook
- Employee Engagement
- Financial Statements
- Performance Management Strategies
- Google Drive
- Microsoft Office
- Animal Behavioral Changes
- Proper Animal Restraint
- Sales and Upselling
- Customer Billing
- Equipment Preparation
- Veterinarian Assistance
- Lab Animal Restraint
- Animal Feed Preparation
- Animal Vaccinations
- Animal Restraining
- Prescription Filling
- Patient Recordkeeping
- Pre-Anesthetic Preparation
- Patient Bathing
- Basic Animal Care
- Vital Signs Measurement
- Pet Feeding and Care
- Emergency Situations
- Wound Care
- Emergency Room Procedures
- Decision Management
- Fecal, Urine and Blood Testing
- Patient Care Plans
- Animal Grooming
- Veterinary Standards and Procedures
- Hospital Staff Support
- Patient Care Monitoring
Additional Information
Closing Ratio of prospects is over 35%.
My leased percentage is over 50%
I have been an assistant manager for over 10 years
Specialize in customer service
I am a very punctual and dedicated woman who set high goals and expectations for herself . I have a deep passion for helping animals and people. Knowledge is power . Also being humble and understanding goes a long way
I am a mother to a amazing 10 year old boy and I am very determined to provide the best life for him . I am married to a military veteran and have a 1 year old American bulldog who is named grunt .
Timeline
Community Manager
Blvd Residential
01.2024 - Current
Assistant Community Manager
Greystar Property Management
02.2023 - 10.2023
Professional Leasing Consultant
Lewis Management
12.2021 - 12.2023
Veterinary Assistant
Reagor Pet Hospital
10.2021 - 12.2021
Veterinary Receptionist
Family Friends Veterinary Hospital And Pet Care Center
04.2021 - 10.2021
Leasing Manager/ Leasing Consultant
Garibaldi
03.2020 - 04.2021
Assistant Store Manager
Walmart
11.2008 - 03.2020
Science Education
American River College