Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Cassie Hopp

Rio Linda

Summary

Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.

Overview

15
15
years of professional experience

Work History

Community Manager

Kjax Property Management
03.2024 - Current
  • Enhanced online community engagement by creating and implementing tailored content strategies.
  • Managed social media channels effectively for improved brand visibility and increased audience interaction.
  • Developed a comprehensive communication plan to streamline internal processes and ensure consistent messaging across platforms.
  • Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
  • Implemented analytics tools to track community performance, identifying areas for improvement and adjusting strategies accordingly.
  • Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
  • Promoted a positive company culture within the online community by highlighting employee achievements and sharing team success stories.
  • Monitored online conversations surrounding the brand to address any negative sentiment or misinformation proactively.
  • Evaluated property conditions and recommended improvements.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.

Multi-Site Community Manager

BLVD Realty Group
01.2024 - 03.2024
  • Improved tenant satisfaction by addressing concerns promptly and providing exceptional customer service.
  • Streamlined property management processes for increased efficiency and cost savings.
  • Developed marketing strategies to attract prospective tenants and drive occupancy rates.
  • Managed budgets, financial reports, and rent collection for multiple properties, ensuring fiscal responsibility.
  • Negotiated contracts with vendors, securing quality services at competitive prices.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Completed annual rent calculations using housing database software.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Reviewed monthly financial statements to identify areas for improvement or growth opportunities within the portfolio of managed properties.
  • Resolved resident conflicts in a fair and timely manner, promoting a harmonious living environment across all sites.
  • Trained and mentored new staff members, promoting professional growth within the team.
  • Coordinated community events to promote positive tenant relationships and enhance overall living experience.
  • Oversaw maintenance teams to ensure timely completion of work orders and upkeep of properties.

Assistant Community Manager

Greystar Property Management
02.2023 - 10.2023
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.
  • Met with residents to gather information and develop effective solutions.
  • Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Aided upper-level leaders by completing budgets and weekly reports for executive action planning.

Leasing Consultant

Lewis Management Corporation
12.2021 - 02.2023
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Collected rent and tracked resident payments and information in computer system.
  • Distributed and followed up on tenant renewal notices.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Registered clients on database to enable tracking history and maintain updated records.
  • Distributed flyers to raise awareness of properties and attract more tenants.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.

Leasing Manager

Garibaldi Property Management
03.2020 - 04.2021
  • Managed daily and weekly marketing and leasing plans.
  • Trained leasing professionals on regulatory requirements, company policies, and office procedures.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Collected, completed, and processed lease applications.
  • Established key relationships with potential leasers and renters.
  • Monitored performance of individual leasing agents and coached on successful strategies.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Collected and maintained careful records of rental payments and payment dates.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Generated professional networks by engaging in professional, industry and government organizations.

Assistant Store Manager of Operations

Walmart
11.2008 - 03.2021
  • Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
  • Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
  • Managed workload and task demand between corporate guidelines and staff abilities.
  • Implemented theft prevention policies to minimize potential stock loss.
  • Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Rotated merchandise and displays to feature new products and promotions.

Education

No Degree - English Language And Literature, Music, Chemistry

American River College
Sacramento, CA

N/a - Chemistry And Music

Oakmont High School
Roseville, CA
06.2007

Skills

  • Payment Processing
  • Customer Relationship Management
  • Meeting Participation
  • Staff Management

    • Accounting Administration

  • Payment management
  • Daily Operations Management
  • Operations Management
  • Financial budgeting and reporting
  • Property Tours
  • Facility repair reporting
  • Tenant and eviction laws
  • Workplace Safety
  • Database Management
  • Leasing and sales
  • Online Advertising
  • Team Training
  • Maintenance knowledge
  • Employee Recruitment
  • MS Office Suite
  • Conflict handling
  • Property Inspections
  • Knowledgeable in Yardi, Appfolio, Real Page, Onesite, Entrata
  • Community Engagement
  • Administrative abilities
  • Customer Support
  • Administrative Support
  • Tenant relations
  • Data Entry
  • Deposits Management
  • Multitasking
  • Decision-Making
  • Budget Preparation
  • Analytical Skills
  • Preparing property agreements

Additional Information

Administration work, multi tasking, typing , analytical

Timeline

Community Manager

Kjax Property Management
03.2024 - Current

Multi-Site Community Manager

BLVD Realty Group
01.2024 - 03.2024

Assistant Community Manager

Greystar Property Management
02.2023 - 10.2023

Leasing Consultant

Lewis Management Corporation
12.2021 - 02.2023

Leasing Manager

Garibaldi Property Management
03.2020 - 04.2021

Assistant Store Manager of Operations

Walmart
11.2008 - 03.2021

No Degree - English Language And Literature, Music, Chemistry

American River College

N/a - Chemistry And Music

Oakmont High School

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