Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cassie Graystone

Sylvan Lake,AB

Summary

Organized Medical Office Assistant with three years of experience in a fast paced multi-physician clinic. Provides direct and indirect patient care. Talented at healthcare coding and medical record management. I practice compassion and self composure by paying strong attention to detail and protocols. I ensure accurate and organized record keeping in the office as well as on various clinical software programs and EMR systems.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Medical Office Administrator, MOA

Sylvan Lake Medical Centre
07.2020 - Current
  • Proficient in EMR software to schedule and confirm appointments
  • Transcribe handwritten notes, electronic dictation or verbal instructions
  • Complete insurance and other claim forms Creating invoices , summiting invoice claims
  • Process payments, documents, and accounts receivable Initiate and maintain confidential medical files and record, including charting, classifying and decoding electronic and hard-copy files
  • Operate complex office equipment such as voice mail system, photocopies, fax machines, and document scanners Supervise and train other staff in procedures and current software
  • Keep examination areas clean, orderly and stocked with supplies
  • Take vitals and help with examinations
  • Enter and format electronically based medical reports, correspondence and documents for review

Supervisor

Pet Land
02.2015 - 10.2017
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Maintained database systems to track and analyze operational data.
  • Evaluated multiple employee performance and coached and trained to improve weak areas.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased sales exponentially

Education

Medical Office Administrator/ Unit Clerk -

Bredin College
Red Deer, AB
07.2020

Skills

  • Communication, organizational and time management skills
  • Attention to detail
  • Interpersonal skills to establish professional rapport and instill confidence in patients
  • Conflict resolution skills to deal effectively with difficult behaviors and situations
  • Proficient accuracy while multitasking or working under pressure
  • Mature and compassionate attitude towards patients and staff
  • Ability to work independently or team environment
  • Transcription of medical notes
  • Understanding of medical terminology
  • Workflow planning

Certification

HIA Awareness


WHMIS


FOIP


NetCare Training


WOLF EMR


First Aid (St. John ambulace)



Timeline

Medical Office Administrator, MOA

Sylvan Lake Medical Centre
07.2020 - Current

Supervisor

Pet Land
02.2015 - 10.2017

Medical Office Administrator/ Unit Clerk -

Bredin College

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Cassie Graystone