CASSONDRA GO
Daly City
Summary
Professional dental care provider with strong background in clinical support and patient care. Known for excellent communication, patient management, and technical assistance during procedures. Dependable team player with focus on achieving positive outcomes and adapting to changing environments. Skilled in sterilization techniques, radiography, and maintaining infection control standards.
Overview
11
11
years of professional experience
Work History
Dental Assistant / Front Desk
Elite Dental Group
02.2024 - 07.2025
- Greeted and escorted patients, ensuring a positive experience and preparing them for procedures.
- Set up instruments and equipment, took radiographs, and documented patient information accurately.
- Educated patients on oral hygiene, preventive care, and procedure instructions to promote better health.
- Assisted in sterilizing instruments, managing inventory, and upholding a clean, safe work environment.
- Managed appointment scheduling, confirmed visits, and supported front desk operations with excellent customer service.
- Handled administrative tasks such as, insurance eligibility and claims processing to support office operations efficiently.
- Performed teeth whitening, facilitated Invisalign treatments, and guided patients through care instructions.
Dental Assistant / Front Desk
Arifa Shaikh DDS
10.2023 - 01.2024
- Educated patients on oral hygiene, preventive care, and procedure instructions while ensuring a clean, safe environment.
- Collaborated with dental team to develop treatment plans, ensuring patient needs were met comprehensively.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Assisted in emergency dental procedures, providing critical support in high-pressure situations.
- Scheduled appointments, confirmed visits, performed teeth whitening, supported Invisalign treatments, and assisted with front desk operations.
Dental Assistant / Receptionist
Derek Tang DDS
05.2023 - 09.2023
- Set up instruments and materials for procedures, including Invisalign and same-day crowns, ensuring readiness.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Scanned patients teeth using iTero for same-day crowns/ invisalign.
- Disposed of hazardous waste, maintained organized inventory, and recorded patient information accurately.
- Reviewed pre- and post-operative instructions, assisted with evaluations, and provided emotional support to patients and guardians.
Dental Office Receptionist
Nob Hill Dental
03.2022 - 06.2022
- Managed reception area, streamlined patient flow, scheduled appointments, and maintained cleanliness.
- Coordinated billing, processed insurance claims, followed up on payments, and maintained patient confidentiality.
- Greeted patients, answered calls, provided information, and collaborated with the dental team to enhance care.
Medical Receptionist / Medical Assistant
Lai Medical Corp
02.2021 - 02.2022
- Managed front desk operations, greeted patients, scheduled appointments, and confirmed visits.
- Collected co-pays, processed billing, verified insurance, and coordinated referrals to specialists.
- Answered calls, relayed messages, maintained patient confidentiality, and supported diagnostic test scheduling.
Head Waitress/ Host/ Recruiter
Shabu Club
07.2014 - 02.2021
- Prioritized customer service, addressed special requests, and ensured satisfaction with timely service.
- Managed orders, processed payments, and coordinated with kitchen staff to fulfill orders accurately.
- Supervised and trained server staff, maintained dining area, set up tables, and completed side work efficiently.
Education
Expanded Functions Dental Assistant Association
Associate in Arts (A.A.) - Psychology
City College of San Francisco
Diploma - undefined
Ruth Asawa School of the Arts
Skills
- Organized and Attentive to detail
- Administrative
- Teamwork and Communication
- CPR/AED
- Problem Solving
- Patient Care
- Infection Control and Safety
- Office management
- Dental impressions
- Cross-training capabilities
- Oral surgery assistance
- Pediatric dental care
LANGUAGE
Cantonese Intermediate
Mandarin Intermediate
English Advanced
Timeline
Dental Assistant / Front Desk
Elite Dental Group
02.2024 - 07.2025
Dental Assistant / Front Desk
Arifa Shaikh DDS
10.2023 - 01.2024
Dental Assistant / Receptionist
Derek Tang DDS
05.2023 - 09.2023
Dental Office Receptionist
Nob Hill Dental
03.2022 - 06.2022
Medical Receptionist / Medical Assistant
Lai Medical Corp
02.2021 - 02.2022
Head Waitress/ Host/ Recruiter
Shabu Club
07.2014 - 02.2021
Associate in Arts (A.A.) - Psychology
City College of San Francisco
Diploma - undefined
Ruth Asawa School of the Arts
Expanded Functions Dental Assistant Association
Similar Profiles
Alexander PardoAlexander Pardo
Dental Volunteer at Elite Dental GroupDental Volunteer at Elite Dental Group
Lilia PoghosyanLilia Poghosyan
Receptionist Administrator at Elite Dental GroupReceptionist Administrator at Elite Dental Group
Anna OganesyanAnna Oganesyan
Office Manager at H. Arakelyan Professional Dental Corp.Office Manager at H. Arakelyan Professional Dental Corp.
Graciela CatacutanGraciela Catacutan
Medical-Surgical ICU Registered Nurse at AHMC Seton Medical CenterMedical-Surgical ICU Registered Nurse at AHMC Seton Medical Center
Kiana DacanayKiana Dacanay
Sidewalk Juice at Simon SalfitiSidewalk Juice at Simon Salfiti