Cassie Diogo
Toronto,Canada
Summary
Experienced professional seeking part-time position in a fast-paced and dynamic environment. Utilize skills and experience effectively.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Owner
Tootsweet Toronto
01.2021 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
- Launched series of successful new products, conducting market research and adjusting offerings based on feedback.
Kitchen Supervisor & Line Cook
Kinton Ramen
Toronto, ON
01.2020 - 03.2021
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Controlled food costs and managed inventory.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
Cleaner and Office Admin
The Cleaning Authority
Toronto, ON, Canada
06.2020 - 11.2020
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Used time management and efficient cleaning methods to meet deadlines.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
Kitchen Manager
The Captain's Boil
Toronto, ON, Canada
07.2018 - 01.2020
- Managed and scheduled team of 5-7
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Crew Member
Tim Hortons
Toronto, ON, Canada
04.2018 - 09.2018
Crew Member
Pita Pit
Toronto, ON, Canada
05.2018 - 08.2018
Seasonal Sales Associate
Bath & Body Works
Toronto, ON, Canada
09.2017 - 03.2018
Seasonal Sales Associate/Supervisor
Just Clear Outs
Toronto, ON, Canada
05.2017 - 11.2017
Cleaner
Merry Maids
Toronto, ON, Canada
11.2016 - 06.2017
Housekeeper
Hilton Inn & Suites
Toronto, ON, Canada
06.2016 - 11.2016
Education
Post Secondary Diploma -
R. H. King Academy
Toronto, ON06.2012
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Entrepreneurial personality
- Work Planning and Prioritization
- Employee Training
- Operations Management
- Staff hiring
- Cost Control and Budgeting
- Staff Management
Languages
English
Native or Bilingual
Certification
- Whmis.
- Health & Safety.
- Food handler and Smart serve Certificates.
- Willing to obtain any other necessary certifications.
References
Available upon request.
Timeline
Business Owner
Tootsweet Toronto
01.2021 - Current
Cleaner and Office Admin
The Cleaning Authority
06.2020 - 11.2020
Kitchen Supervisor & Line Cook
Kinton Ramen
01.2020 - 03.2021
Kitchen Manager
The Captain's Boil
07.2018 - 01.2020
Crew Member
Pita Pit
05.2018 - 08.2018
Crew Member
Tim Hortons
04.2018 - 09.2018
Seasonal Sales Associate
Bath & Body Works
09.2017 - 03.2018
Seasonal Sales Associate/Supervisor
Just Clear Outs
05.2017 - 11.2017
Cleaner
Merry Maids
11.2016 - 06.2017
Housekeeper
Hilton Inn & Suites
06.2016 - 11.2016
Post Secondary Diploma -
R. H. King Academy