Cassie Cansick
Brighton,ON
Summary
Dynamic and results-driven professional with extensive experience in staff training and supervision at Emo Inn. Proven track record in enhancing customer satisfaction through attentive service and cash handling expertise. Adept at fostering team collaboration and implementing effective inventory management strategies, contributing to operational efficiency and repeat business.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Head Bartender
Emo Inn
Emo, ON
01.2020 - 08.2025
- Learned and applied safety protocols in fast-paced bar environment.
- Assisted in inventory management, ensuring stock levels met operational needs.
- Developed knowledge of cocktails and beverage pairings to enhance customer experience.
- Supported bartending team during peak hours, improving service efficiency.
- Engaged with customers to provide personalized recommendations and build rapport.
- Maintained cleanliness and organization of bar area, adhering to health standards.
- Collaborated with kitchen staff to coordinate drink orders with food delivery.
- Adapted quickly to new tools and systems for order processing and payment handling.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
Residential Cleaner
Dream Clean
Whitby, ON
08.2022 - 09.2023
- Supervised cleaning teams to ensure adherence to quality standards and safety protocols.
- Developed efficient cleaning schedules, optimizing time management and resource allocation.
- Trained new staff on proper cleaning techniques and equipment usage for consistent results.
- Implemented inventory tracking system for cleaning supplies, reducing waste and costs.
- Resolved client concerns promptly, enhancing customer relationships through effective communication.
- Enhanced residential cleanliness through meticulous attention to detail and adherence to sanitary standards.
- Used time management and efficient cleaning methods to meet deadlines.
- Provided specialized deep-cleaning services upon request to restore heavily soiled areas or prepare homes for special events or guests.
- Upheld a professional image while working in clients'' homes, maintaining trustworthiness and discretion at all times.
- Developed strong relationships with clients through consistent reliability, punctuality, and excellent service delivery.
- Offered flexible scheduling options to accommodate client availability, demonstrating adaptability and commitment to customer satisfaction.
- Organized and used industrial cleaning products following strict safety procedures.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Handled delicate items with care during the cleaning process thus minimizing breakage and damage.
- Kept building entryway glass clean and polished for professional presentation.
- Conducted regular inspections of work areas to ensure completion of all assigned tasks according to established guidelines.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Ensured a safe home environment by properly disposing of hazardous materials and using eco-friendly cleaning products.
- Laundered linens, bedding, towels as needed for immaculate presentation within the residence.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Washed and put away kitchen dishes, utensils and glassware.
- Changed bed linens and collected soiled linens for cleaning.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Fire Watcher
West Fraser
Barwick, On
07.2022 - 12.2022
- Monitored work areas for fire hazards and ensured compliance with safety protocols.
- Conducted regular inspections of equipment and safety gear to maintain operational readiness.
- Coordinated fire watch activities during hot work operations to mitigate risks effectively.
- Documented incidents and observations to support continuous improvement efforts in safety practices.
- Assisted in implementing fire prevention measures to enhance workplace safety culture.
- Helped maintain compliance with OSHA regulations regarding fire safety measures onsite.
- Reduced fire risks by promptly reporting incidents and unsafe conditions to the appropriate personnel.
- Played an active role in maintaining site security by monitoring access points and verifying visitor credentials as needed during shifts as Fire Watcher.
- Facilitated smooth operations during hot work activities by providing continuous surveillance of the area throughout the process.
Cleaning Crew Supervisor
Pagitoon Janitorial Services
Rainy River, ON
04.2021 - 06.2022
- Supervised daily cleaning operations, ensuring compliance with safety and quality standards.
- Trained and mentored new team members on best practices for efficient cleaning procedures.
- Coordinated schedules to optimize workforce allocation and maintain operational efficiency.
- Implemented inventory management strategies for cleaning supplies, reducing waste and costs.
- Conducted regular inspections to ensure adherence to cleanliness standards across facilities.
- Resolved customer complaints promptly, fostering a positive relationship with facility users.
- Collaborated with management to assess performance metrics and implement process improvements.
- Ensured timely completion of all cleaning tasks by effectively delegating responsibilities among team members and monitoring progress throughout the shift.
- Contributed to company growth by assisting management in hiring new employees based on skillset compatibility with current team dynamics.
- Optimized team performance by conducting regular evaluations and identifying areas for improvement.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Monitored staff performance and provided feedback to drive productivity.
- Established and enforced safety protocols and guidelines for staff.
- Disposed of trash and recyclables each day to avoid waste buildup.
Education
No Degree - Acting For Tv Film And Theatre
Toronto Film School
Toronto, ON06-2015
Skills
- Staff training and supervision
- Attentive service
- Cash handling expertise
- Taking inventory
- Strong communication skills
- Social media marketing
- Team leadership
- Outgoing personality
- Professional appearance
- Outstanding customer service
Languages
English
Full Professional
Certification
Smart Serve
Can Sell
Timeline
Residential Cleaner
Dream Clean
08.2022 - 09.2023
Fire Watcher
West Fraser
07.2022 - 12.2022
Cleaning Crew Supervisor
Pagitoon Janitorial Services
04.2021 - 06.2022
Head Bartender
Emo Inn
01.2020 - 08.2025
No Degree - Acting For Tv Film And Theatre
Toronto Film School