Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Cassidy Vieira

Whitby,ON

Summary

Offering 10 years of customer service within retail sales and health care. Obtained reputable patient and customer rapport through strong work ethic and consistency in service. My contribution towards team building is prevalent through taking responsibility for self-initiative and inclusive collaboration amongst all team members involved. I am a highly organized individual with motivation towards patient health and customer satisfaction. I uphold my responsibilities of duties and therefore am accountable in my work preformance and am constantly developing my skill-set for optimal preformance enhancement. My determination for continuous learning is demonstrated through seeking answers and asking questions when needed or required for patient health and safety.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Dental Assistant /Front Desk Receptionist

1 Yorkville Dental
01.2023 - 10.2024
  • Collection and safe storage of documentation
  • Obeyed PIPA and IPAC (confidentiality and contamination)
  • Updated medical histories for existing and new patients
  • Appointment scheduling and treatment planning
  • Accommodating towards people with disabilities
  • Patient care and education
  • Flexible to patient volume i.e. walk-in patients

Retail Sales Associate / Customer Service

Tip Top Tailors
Oshawa, Ontario
01.2019 - 12.2022
  • Focused on customer satisfaction and needs through a personable approach
  • Professionality towards team contribution and collaboration
  • Addressed customer questions and/or concerns through solution-based approaches
  • Leadership role in effective employee training
  • Fostered a positive and welcoming environment for customers to engage in communication and leisure shopping

Cashier / Customer Service

Wal-Mart Superstore
05.2015 - 08.2018
  • Fundraised for Sick Kids Hospital (yearly)
  • Developed a consistently strong customer rapport
  • Handled items with care
  • Attention to customer well-being through friendly approaches and interactions
  • Punctual and accountable in obtaining duties of responsibility

Education

Certificate - Dental Assisting

Durham College
Oshawa
04-2022

High School Diploma -

Sinclair Secondary School
Whitby, ON
09-2017

Diploma - Social Service Worker

Durham College
Oshawa

Skills

  • Communication
  • Collaboration
  • Confidentiality
  • Organization
  • Punctuality
  • Professionalism
  • Responsibility
  • Active listening
  • Problem-resolution
  • Customer service

Certification

  • National Dental Assisting Examination Board (NDAEB) Certification

Accomplishments

  • High School graduate with honors in Visual Arts

Timeline

Dental Assistant /Front Desk Receptionist

1 Yorkville Dental
01.2023 - 10.2024

Retail Sales Associate / Customer Service

Tip Top Tailors
01.2019 - 12.2022

Cashier / Customer Service

Wal-Mart Superstore
05.2015 - 08.2018

Certificate - Dental Assisting

Durham College

High School Diploma -

Sinclair Secondary School

Diploma - Social Service Worker

Durham College
Cassidy Vieira