Cassidy Turcan
Winnipeg,MB
Summary
I am enthusiastic about creating a welcoming and inclusive environment in all service spaces. I pride myself on high-quality service that is always accompanied with a smile. I am eager to expand my knowledge on barista crafted drinks, and create a closer bond with the surrounding community.
Overview
3
3
years of professional experience
Work History
Server
Stella's Cafe
2023.08 - Current
- Greeted guests seated at tables within two minutes of them being seated.
- Ensured guests had a satisfied experience with food, drink, atmosphere and service before ending service.
- Was responsible for keeping sections clean, which includes bussing all food and drink and keeping tables tidy and in their proper positions.
- Staying calm and collected during stressful situations, dealt with any issues with a swift response to ensure guests were satisfied.
Barista
Stella's Cafe
2023.05 - Current
- Mastered the use of a POS machine when taking orders for takeout, as well as managing the doordash system.
- Memorized and learnt over 30 drink recipes, which included various espresso drinks and cocktails.
- Correctly took down reservations and communicated information to managers and other staff.
- Maintained high standards of quality and accuracy for all drinks, especially during rush times while maintaining a clean work station.
Expediter/Expediter Trainer
Stella's Cafe
2021.10 - 2023.05
- Memorized over 90 food items, including the garnishes and plate presentations for each.
- Trained over 30 staff on procedures regarding expo line, menu items, and proper communication with kitchen staff.
- Aided servers with bringing food to guests, ensuring guest satisfaction before leaving the table.
- Kept a clean and organized station throughout shifts
- Ensured proper procedures were followed when handling food with allergies, including proper communication with management and kitchen staff.
Host
Stella's Cafe
2021.07 - 2021.10
- Welcomed guests warmly, creating a positive first impression upon guest arrival.
- Gave accurate wait estimates to guests when necessary.
- Managed seating charts and ensured all reservations were accounted for.
- Kept up with cleaning duties such as sanitizing menus, clearing tables and routinely tidying washrooms.
Education
Bachelor of Science - Genetics
University of Manitoba
Winnipeg, MB06.2028
High School Diploma -
Vincent Massey Collegiate
Winnipeg, MB06.2023
Skills
- Cleanliness standards
- Strong Work Ethic
- Cash Handling
- Guest Engagement
Languages
French
Professional Working
Timeline
Server
Stella's Cafe
2023.08 - Current
Barista
Stella's Cafe
2023.05 - Current
Expediter/Expediter Trainer
Stella's Cafe
2021.10 - 2023.05
Host
Stella's Cafe
2021.07 - 2021.10
Bachelor of Science - Genetics
University of Manitoba
High School Diploma -
Vincent Massey Collegiate
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