Cassidy Stewart
Menifee
Summary
Compassionate and composed professional seeking a Crisis Counselor position with the 988 Suicide & Crisis Lifeline. Brings 2 years of Certified Nursing Assistant experience, 5 years as a nanny, and 2 years of office experience supporting individuals in emotionally intense and high-stress situations. Demonstrated ability to remain calm during crises, actively listen, follow protocols, document accurately, and provide empathetic, nonjudgmental support over the phone.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Nanny
Private Family
Menifee
08.2020 - Current
- Provided consistent emotional support to children during anxiety, distress, and behavioral escalation
- Utilized grounding, reassurance, and de-escalation techniques to stabilize emotions
- Modeled calm communication and emotional regulation during challenging situations
- Maintained safety awareness and followed emergency protocols
- Built trust through empathy, active listening, and reliability
Office Assistant / Administrative Support
Mammoth Ready mix
Menifee
08.2023 - 11.2025
- Managed high-volume phone calls with professionalism and empathy
- Handled confidential client information with accuracy and discretion
- Documented sensitive information clearly in digital systems
- Maintained organization, attention to detail, and professionalism in fast-paced settings
Certified Nursing Assistant (CNA)
Bright Star Home Health
Menifee
11.2021 - 12.2023
- Provided direct care to patients experiencing physical and emotional distress
- Responded calmly to urgent and emergent situations while following established protocols
- Observed and reported changes in mood, behavior, and mental status
- Maintained patient dignity, confidentiality, and emotional safety
- Communicated effectively with patients, families, and healthcare teams in high-pressure environments
Education
High School Diploma -
Innovation High School San Diego
Murrieta, CA 08.2018 - 06.2021
Skills
- Crisis Intervention
- De-escalation
- Suicide Risk Awareness
- Safety Support
- Active Listening
- Emotional Validation
- Trauma-Informed Care
- Person-Centered Care
- Phone-Based Crisis Support
- Grounding Techniques
- Calming Techniques
- Safety Awareness
- Observation
- Accurate Documentation
- Timely Documentation
- HIPAA Compliance
- Confidentiality
- Mandated Reporting
- Professional Boundaries
- Nonjudgmental Listening
- Ethical Care
- Self-awareness
- Ongoing Learning
Certification
- Certified Nursing Assistant (CNA)
- CPR / First Aid
- HIPAA Training
- Willing to complete all 988-required training, supervision, and continuing education
Strengths Aligned With988
- Calm, grounded presence during emotional crises
- Strong nonjudgmental listening skills
- Comfortable providing support via phone for extended periods
- Able to follow scripts, protocols, and supervision guidance
- Committed to ethical care, self-awareness, and ongoing learning
Timeline
Office Assistant / Administrative Support
Mammoth Ready mix
08.2023 - 11.2025
Certified Nursing Assistant (CNA)
Bright Star Home Health
11.2021 - 12.2023
Nanny
Private Family
08.2020 - Current
High School Diploma -
Innovation High School San Diego
08.2018 - 06.2021