Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Cassidy Sopha-Rifici

Marmora,Ontario

Summary

Dynamic professional with a proven track record in customer service excellence and suggestive selling, honed at companies like Concentrix. Skilled in multitasking and maintaining patience under pressure, I've significantly enhanced customer loyalty and satisfaction. Expert in managing high-volume environments and resolving complex issues, demonstrating a strong service-oriented mindset and effective teamwork.

Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Bartender/Server

The Dockside Bistro
06.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Customer Service Representative

Concentrix
04.2022 - 10.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Office Assistant

Nobes Granite
04.2021 - 05.2022
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Expedited document processing with accurate data entry and timely filing.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.

Education

High School Diploma -

St. Theresa Secondary School
Belleville, ON
07-2024

Skills

  • Suggestive selling
  • Customer service expertise
  • Patience and tolerance
  • Strong multitasking
  • Service-oriented mindset

Languages

English
Elementary

Certification

Smart Serve Canada - Current 2026

Timeline

Bartender/Server

The Dockside Bistro
06.2023 - Current

Customer Service Representative

Concentrix
04.2022 - 10.2023

Office Assistant

Nobes Granite
04.2021 - 05.2022

High School Diploma -

St. Theresa Secondary School

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Cassidy Sopha-Rifici