Cassidy Seibert
La Mesa
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Its CBD Store
Wildomar, CA
02.2025 - 06.2026
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Analyzed inventory levels and coordinated restocking efforts to optimize product availability.
- Resolved customer inquiries and issues promptly, maintaining high satisfaction levels in service delivery.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Real Estate Agent
Boulevards Real Estate
Riverside, CA
03.2024 - 02.2025
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Prepared forms needed for real estate transactions and contracts.
- Maintained current knowledge of laws governing real estate transactions in order comply with regulations.
- Conducted market analysis to identify emerging trends and pricing strategies.
Finance Assistant
Pedder Nissan
Hemet, CA
01.2023 - 03.2024
- Developed and maintained relationships with customers, lenders and other third parties.
- Monitored pipelines to track and log status of loans.
- Compiled closing packages for drafting and presentation accuracy.
- Performed database entry updates to keep information current.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Updated client account information and records in company databases.
Customer Relations Manager
Pedder Nissan
Hemet, CA
07.2021 - 03.2024
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Managed customer relations on ongoing basis to maximize customer retention.
- Created customer support strategies to increase customer retention.
- Earn $100,000+ in factory bonuses yearly by exceeding customer satisfaction quotas.
- Achieve highest CSI in company history
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Assistant Store Manager
Spirit Halloween
Hemet, CA
07.2020 - 10.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Assistant Store Manager
Claires
Escondido, CA
03.2019 - 02.2020
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Associate of Science - Psychology
Mount San Jacinto Community College
Temecula, CA05-2027
Real Estate -
Real Estate Express
Online11-2021
Skills
- Data Entry
- CRM Tracking
- Staff Coordination
- Departmental Collaboration
- Document Workflow
- Precision and Accuracy
- Confidentiality Requirements
- Team Member Training
- Customer Development Planning
- Customer and Client Relations
- Customer service
- Money handling
Timeline
Assistant Manager
Its CBD Store
02.2025 - 06.2026
Real Estate Agent
Boulevards Real Estate
03.2024 - 02.2025
Finance Assistant
Pedder Nissan
01.2023 - 03.2024
Customer Relations Manager
Pedder Nissan
07.2021 - 03.2024
Assistant Store Manager
Spirit Halloween
07.2020 - 10.2020
Assistant Store Manager
Claires
03.2019 - 02.2020
Real Estate -
Real Estate Express
Associate of Science - Psychology
Mount San Jacinto Community College