Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cassidy Redmond

Hamilton

Summary


Experienced server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.

Overview

6
6
years of professional experience

Work History

Waitress

Butties of Scotland
03.2024 - Current
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

Key Holder

Bikini Village
06.2021 - 08.2024


  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.

Waitress

The Grosvner Cafe
09.2022 - 04.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.

Waitress

Fionn MacCool’s
07.2022 - 08.2022
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Used cash registers and credit card machines to cash out customers.

Spa Associate

Hand and Stone Oakville
06.2019 - 08.2022
  • Enhanced client satisfaction by providing exceptional customer service and addressing their needs promptly.
  • Participated in regular training sessions to stay updated on industry trends and best practices, enhancing overall service quality.
  • Assisted in marketing efforts through social media updates or promotional materials development.
  • Ensured compliance with all safety protocols and regulations within the spa facility, maintaining a safe environment for both clients and staff members.

Park Supie

City of Hamilton
04.2019 - 01.2021
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

High School Diploma -

St. Thomas More Secondary School
06-2022

Bachelor of Science - Environmental Science

McMaster University
Hamilton, ON
07-2026

Skills

  • Attention to detail
  • Strong communication skills
  • Problem solving skills
  • Customer service
  • Strong multitasking
  • Team collaboration
  • Adaptable to changing demands

Languages

English (fluent)
French (fluent)

Timeline

Waitress

Butties of Scotland
03.2024 - Current

Waitress

The Grosvner Cafe
09.2022 - 04.2023

Waitress

Fionn MacCool’s
07.2022 - 08.2022

Key Holder

Bikini Village
06.2021 - 08.2024

Spa Associate

Hand and Stone Oakville
06.2019 - 08.2022

Park Supie

City of Hamilton
04.2019 - 01.2021

High School Diploma -

St. Thomas More Secondary School

Bachelor of Science - Environmental Science

McMaster University

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Cassidy Redmond