Cassidy Nagel
Customer Hospitality, Admin, Sales
Coquitlam,British Columbia
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Accomplished in elevating customer satisfaction, expertise in organization and strong negotiation skills to enhance operational efficiency. Demonstrated success in relationship building and product sales, achieving significant repeat business and client loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Service Advisor
Zeemac Vehicle Leasing
01.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Sales & Leasing Consultant
Wolfe Automotive
01.2021 - 07.2023
- Managed lead tracking by making contact and following up on leads generated through marketing efforts.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Performed follow-ups with leads to secure new revenue.
- Participated in regular training sessions to stay current on industry trends and best practices.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
Product Sales Specialist
Ferrari, Maserati & Alfa Romeo Of Alberta
02.2020 - 01.2021
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and implemented sales strategies to increase profits.
- Created professional sales presentations to effectively demonstrate product features and competitive advantages.
- Generated new leads through networking and attending industry events.
- Negotiated contracts with clients and developed relationships with key personnel.
Sales and Leasing Executive
Jack Carter Chevrolet
08.2017 - 02.2020
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Set up appointments with potential and current customers to promote new products and services.
- Delivered informative product presentations, highlighting key features that aligned with customer requirements.
Customer Hospitality/Internal Service Advisor
Lone Star Mercedes Benz
02.2014 - 05.2017
- Improved customer satisfaction by promptly addressing concerns and providing effective solutions.
- Implemented quality control measures to ensure consistency in the delivery of exceptional service experiences for customers.
- Maintained detailed records of services performed, ensuring accuracy for billing purposes and future reference.
- Served as a trusted advisor to both internal team members and external clients, offering expert guidance on various aspects of vehicle care.
- Collaborated with sales representatives to provide seamless transition between sales process and after-sales support.
Skills
- Strong negotiation skills
- Professionalism
- Closing techniques
- Interpersonal skills
- Time management
- Attention to detail
- Office Organization
- Relationship Building and Customer Service
- Product Sales
- Documentation and Recordkeeping
- Appointment Scheduling
- Social media knowledge
Certification
- VSA License - December 2023
- Aesthetic Dermatology - August 2023
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Assistant/Service Advisor
Zeemac Vehicle Leasing
01.2024 - Current
Sales & Leasing Consultant
Wolfe Automotive
01.2021 - 07.2023
Product Sales Specialist
Ferrari, Maserati & Alfa Romeo Of Alberta
02.2020 - 01.2021
Sales and Leasing Executive
Jack Carter Chevrolet
08.2017 - 02.2020
Customer Hospitality/Internal Service Advisor
Lone Star Mercedes Benz
02.2014 - 05.2017
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