Cassidy Kowalchuk
Port Moody,BC
Summary
Current student looking for an internship opportunity to gain hands on experience within my field of study. Excellent communication and interpersonal skills through many years of working in public-facing and management roles. Highly motivated and eager to learn new skills and techniques to expand my knowledge and contribute to the success of an organization. Expert in Microsoft Office and knowledge of QGIS software applications to increase productivity.
Overview
11
11
years of professional experience
1
1
Certification
Work History
SPECIALTY INSTRUCTOR
City of Port Moody
Port Moody, Canada
11.2023 - Current
- Helped students understand difficult concepts with hands-on learning and teamwork activities
- Facilitated group activities of 20+ children by creating engaging lesson plans that allow all types of learners to participate
- Provided feedback to students to enhance academic growth
- Participated in training courses and professional development opportunities to improve teaching skills
- Communicated with parents and guardians regarding academic, behavioral, or safety concerns
ASSISTANT MANAGER
Rocky Point Ice Cream
Port Moody, Canada
05.2020 - 09.2024
- Ensured the company's values were always being demonstrated while serving over 5,000 customers per day during the busy summer season
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Greeting and serving all customers in a friendly and timely manner, and managing inquiries from both staff and customers
- Coached and mentored new employees on company policies and procedures
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Opening and closing all locations which includes inventory, cash out, and sanitization checklists
- A barista and excel at making specialty coffees
VOLUNTEER
Glenayre Community Association
Port Moody, Canada
04.2021 - 07.2024
- Delivered 56 community newsletters before the first day of each month, ensuring a timely and consistent delivery each time
- Ran games at Glenayre Carnivals that engaged children and taught basic skills such as throwing and memory
- Scattered chocolate eggs at the Easter Egg Hunt
BARISTA
BlackSugar Coffee House
Port Moody, Canada
08.2023 - 11.2023
- Built strong relationships with regulars and new customers by providing friendly, personalized service
- Operated cash registers and handled cash and card transactions
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality
- Delivered high-quality customer service to promote company's culture, values, and mission
- Collaborated with team members to ensure a positive customer experience from start to finish
RECYCLING SORTER
Glenayre Elementary School
Port Moody, Canada
09.2013 - 06.2015
- Trained in sorting and categorizing recyclable materials according to established protocols
- Sorted metals, glass, wood, paper, or plastics into appropriate containers for recycling
CANVASSER
Heart and Stroke Foundation
Port Moody, Canada
02.2017
- Door knocked and conversed with people about the foundation's efforts and values to collect donations
- Provided useful information about the importance of donating to this foundation
- Gained experience in public speaking by addressing small groups during canvassing efforts
Education
High School Diploma -
Charles Best Secondary
06-2023
Bachelor of Environment - Global Environmental Systems
Simon Fraser University
Skills
- Strong communication skills developed through many years of customer service work and teaching preschool and childrens' sports
- Applying critical thinking in problem-solving to find effective solutions
- Active in the community, including community events such as those provided by the Glenayre Community Association and volunteer work
- Money handling with many years of cashier experience and technical forms of payment such as Square
- Certified bilingual in both English and French
- QGIS Software knowledge
- Superb organizational habits allowing to efficiently and effectively manage a busy weekly schedule
- Adaptable teaching approach to satisfy all learning needs, formed through working with many different kids
- Orientation and training that is informational and positive with experience hiring new employees at Rocky Point Ice Cream
- Innovative lesson planning that supports and engages a variety of learning levels
- Microsoft Office expertise
- Social media savvy (Facebook, Instagram, Tik Tok)
Certification
- Emergency First Aid with A-level CPR including AED training
- Food Safe Course
- B2 Internationally recognized Bilingual Certificate
- Red Cross Babysitting course
Accomplishments
- Glenayre Community Association scholarship award 2023
- Graduated secondary school with Honours
Affiliations
I am an active student that enjoys the outdoors, music, and social engagement. Passions of mine include hiking, fitness, attending concerts, and traveling.
Timeline
SPECIALTY INSTRUCTOR
City of Port Moody
11.2023 - Current
BARISTA
BlackSugar Coffee House
08.2023 - 11.2023
VOLUNTEER
Glenayre Community Association
04.2021 - 07.2024
ASSISTANT MANAGER
Rocky Point Ice Cream
05.2020 - 09.2024
CANVASSER
Heart and Stroke Foundation
02.2017
RECYCLING SORTER
Glenayre Elementary School
09.2013 - 06.2015
High School Diploma -
Charles Best Secondary
Bachelor of Environment - Global Environmental Systems
Simon Fraser University
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