Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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CASSIDY GANNON

Niagara Falls,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

FRONT DESK AGENT

FALLSVIEW GROUP
05.2019 - 02.2022
  • Processing Payments, Answering emails and phone calls, adjusting guest bills and organizing documents.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Streamlined front desk operations for improved efficiency and faster service delivery.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

SUPERVISOR

PIZZA PIZZA - BEEFEATER INC
06.2013 - 06.2018
  • Calculated Sales, Opened & Closed workplace.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

Education

High School Diploma -

STAMFORD COLLEGIATE
06.2014

Skills

  • Credit and Cash Payments
  • Front Office Support
  • Guest Relations
  • Conflict Management
  • Administrative Support
  • File Management
  • Guest Accommodations
  • Sales Expertise

Certification

  • Smart Serve
  • First Aid & CPR
  • Infection Prevention & Control

Languages

English
Native or Bilingual

Timeline

FRONT DESK AGENT

FALLSVIEW GROUP
05.2019 - 02.2022

SUPERVISOR

PIZZA PIZZA - BEEFEATER INC
06.2013 - 06.2018

High School Diploma -

STAMFORD COLLEGIATE

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CASSIDY GANNON