Cassidy Erickson
Calgary,AB
Summary
Skilled in food safety and exceptional customer service, I excel in high-pressure environments. My experience includes leading teams, resolving conflicts, and ensuring customer satisfaction. Proficient with POS systems, I've significantly contributed to smooth service operations and positive dining experiences, embodying teamwork and reliable communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Scotsmans Well
10.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- maintained cleanliness and organization of dining area.
- regularly served large parties and events while maintaining exceptional service.
Baker/Bakery Clerk
Italian Centre Shop
01.2020 - 02.2022
- Operated and maintained bakery equipment, including ovens and mixers.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Collaborated with team members to complete large orders for special events.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
Server/Hostess
State & Main Kitchen & Bar
01.2017 - 12.2019
- Worked with POS system to accurately place orders and manage bills.
- Trained, supervised, and supported new hostesses and servers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed reservations and maintained the waitlist to ensure efficient seating.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Apprenticeship - Baking And Pastry Arts
SAIT
Calgary, AB01-2022
High School Diploma -
Fulton Secondary School
Vernon, BC01-2016
Skills
- Food safety and sanitation
- Exceptional customer service skills
- Able to work under pressure in a fast-paced environment
- Team-oriented and reliable
- Cash handling and POS system experience
- Exceptional communication and interpersonal skills
- conflict resolution skills
Certification
ProServe- 2023
FoodSafe-2022
Timeline
Server
Scotsmans Well
10.2021 - Current
Baker/Bakery Clerk
Italian Centre Shop
01.2020 - 02.2022
Server/Hostess
State & Main Kitchen & Bar
01.2017 - 12.2019
Apprenticeship - Baking And Pastry Arts
SAIT
High School Diploma -
Fulton Secondary School
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