Cassidy Doerksen
Edmonton
Summary
Friendly and positive individual with a background in customer service and possesses a deep understanding of bakery operations. Many of which include inventory management and quality control, baking, packaging and displaying of products, and cleanliness. Proven track record in customer relations and problem-solving, honed as the owner of the cupcake shop Milk and Honey YEG. Known for strong communication and time management skills, a warm demeanor, and consistently delivering exceptional results.
Overview
11
11
years of professional experience
Work History
Cupcake Company Owner
Milk and Honey YEG
08.2021 - Current
- Developed long-lasting partnerships with key clients, vendors and service providers.
- Make continuous decisions on design styles, flavour options, and quantities to guide customers through their decision making.
- Deliver exceptional results under tight deadlines by prioritizing tasks effectively.
- Cultivated strong online presence, managing social media platforms to engage with customers and build community.
- Resolved customer service issues with timely and professional resolutions.
Recreation Therapy Assistant
Capital Care Long-Term Care
04.2018 - Current
- Plan and lead a variety of group and one-on-one activities such as exercise, crafts, games, music, community outings, special events and discussion groups resulting in increased overall wellbeing.
- Address both physical and emotional needs of residents during their day-to-day to ensure a holistic person-centered approach.
- Adapt programs based on residents personal needs to optimize their experience.
- Excel at managing several tasks at a time to make sure programs start/end punctually and run smoothly.
- Motivate residents to join in and engage in programs resulting in physical and emotional enrichment.
- Train and guide new assistants and volunteers on daily tasks.
Physical/Occupational Therapy Assistant
Touchmark at Wedgewood
04.2017 - 08.2017
- Helped improve fine motor, gross motor, and sensory processing skills.
- Provided and repaired residents wheelchairs, cushions, braces and other necessary modalities.
- Maintained accurate documentation of patient progress, ensuring efficient communication among healthcare team members.
Fragrance Representative
Hudson's Bay
11.2014 - 08.2016
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Contributed to team sales goals through extensive product knowledge resulting in product recommendations to customers.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Processed payments, returns and gift wrapped merchandise.
- Kept track of inventory, maintained product displays, and restocked empty shelves when needed.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Lift Attendant
Snow Valley Ski Hill
11.2013 - 03.2014
- Identified potential hazards or concerns within the lift area, promptly addressing them before they escalated into larger issues.
- Collaborated with team members to ensure smooth lift operations during peak hours, reducing wait times for guests.
- Supported snow removal efforts in the vicinity of lifts as needed to maintain optimal operating conditions throughout the season.
- Provided timely assistance to guests experiencing difficulties or requiring special accommodations while using the lift.
Education
Diploma - Physical/Occupational Therapy Assistant
Macewan University
Edmonton, AB04-2017
High School Diploma -
Strathcona Composite High School
Edmonton, AB06-2015
Skills
- Customer relations
- Time management
- Problem-solving abilities
- Strong communication and interpersonal skills
- Attention to detail
- Honest and dependable
- Decision-making
- Teamwork and collaboration
- Friendly and helpful
Languages
English
Native or Bilingual
German
Professional Working
Accomplishments
Only 1 of 4 students chosen from Strathcona High School for Leadership Excellence camp 2014.
Platinum winner of Community Votes Best Cakes 2024.
Timeline
Cupcake Company Owner
Milk and Honey YEG
08.2021 - Current
Recreation Therapy Assistant
Capital Care Long-Term Care
04.2018 - Current
Physical/Occupational Therapy Assistant
Touchmark at Wedgewood
04.2017 - 08.2017
Fragrance Representative
Hudson's Bay
11.2014 - 08.2016
Lift Attendant
Snow Valley Ski Hill
11.2013 - 03.2014
Diploma - Physical/Occupational Therapy Assistant
Macewan University
High School Diploma -
Strathcona Composite High School
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