Cassidy Dejong
Newtonville,ON
Summary
Proven in enhancing customer satisfaction and loyalty at Tim Hortons, I excel in restroom cleaning and team collaboration. Recognized for exceptional attention to detail and a strong work ethic, I've significantly contributed to maintaining high standards of cleanliness and safety, boosting customer retention through personalized service and efficient problem resolution.
Overview
2
2
years of professional experience
Work History
Customer Relations
Tim Hortons
09.2023 - Current
- Managed customer relations on ongoing basis to maximize customer retention.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Increased customer loyalty through the development of personalized relationships with clients.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Made customers aware of current and new programs and services.
- Completed opening and closing functions to meet operational needs.
- Boosted sales revenue with upselling strategies tailored to individual customers'' preferences and requirements.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Contributed to a positive work environment through consistent punctuality, reliability, and professionalism.
- Improved facility cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- Collected trash and emptied receptacles and recycling containers.
- Promoted a healthy workplace atmosphere by regularly disinfecting high-touch surfaces during peak flu seasons or outbreaks of illness.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Received recognition from supervisors for consistently meeting or exceeding expectations regarding quality of work and attentiontodetail.
- Reduced cross-contamination risks by adhering to strict sanitization protocols while cleaning restrooms and common areas.
- Enhanced safety measures by promptly addressing spills and hazards with proper signage and cleaning techniques.
- Upheld high standards of cleanliness throughout the facility by following established procedures and checklists for all tasks.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
- Organized and re-stocked various stations and self-service items.
- Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Pizza
Top Of The Hill Pizza
01.2023 - 06.2023
- Created a welcoming atmosphere for guests by maintaining a clean and organized dining area, leading to positive reviews on social media platforms.
- Increased overall store sales through effective marketing strategies and promotional campaigns.
- Trained and mentored staff members, fostering a positive work environment that encouraged teamwork and collaboration.
- Maintained compliance with local health department regulations by enforcing strict sanitation practices and food handling guidelines.
- Streamlined the order-taking process to reduce wait times for customers, resulting in higher repeat business.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Customer Relations
Tim Hortons Enroute
11.2022 - 03.2023
- Managed customer relations on ongoing basis to maximize customer retention.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Completed opening and closing functions to meet operational needs.
- Boosted sales revenue with upselling strategies tailored to individual customers'' preferences and requirements.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Contributed to a positive work environment through consistent punctuality, reliability, and professionalism.
- Improved facility cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- Collected trash and emptied receptacles and recycling containers.
- Maintained inventory of cleaning supplies, placing orders when necessary to ensure adequate stock levels for uninterrupted service.
- Promoted a healthy workplace atmosphere by regularly disinfecting high-touch surfaces during peak flu seasons or outbreaks of illness.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Received recognition from supervisors for consistently meeting or exceeding expectations regarding quality of work and attentiontodetail.
- Reduced cross-contamination risks by adhering to strict sanitization protocols while cleaning restrooms and common areas.
- Provided excellent customer service when interacting with building occupants during working hours or responding to inquiries about facility cleaning practices.
- Upheld high standards of cleanliness throughout the facility by following established procedures and checklists for all tasks.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Customer Relations
Tim Hortons
05.2022 - 11.2022
- Managed customer relations on ongoing basis to maximize customer retention.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Increased customer loyalty through the development of personalized relationships with clients.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Completed opening and closing functions to meet operational needs.
- Improved facility cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- Collected trash and emptied receptacles and recycling containers.
- Promoted a healthy workplace atmosphere by regularly disinfecting high-touch surfaces during peak flu seasons or outbreaks of illness.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Received recognition from supervisors for consistently meeting or exceeding expectations regarding quality of work and attentiontodetail.
- Reduced cross-contamination risks by adhering to strict sanitization protocols while cleaning restrooms and common areas.
- Enhanced safety measures by promptly addressing spills and hazards with proper signage and cleaning techniques.
- Upheld high standards of cleanliness throughout the facility by following established procedures and checklists for all tasks.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Assisted customers in choosing menu items by providing food complementing information.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Prepared salads, soups and sandwiches for customers.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
High School Diploma -
Clarke High School
Newcastle, ON06.2022
Skills
- Restroom cleaning
- Chemical Handling
- Odor Control
- Fixture cleaning
- Dusting surfaces
- Waste disposal
- Cleaning and sanitizing
- Team Collaboration
- Time Management
- Customer Service
- Attention to Detail
- Responsible and Dependable
- MSDS knowledge
- Strong Work Ethic
- Sweeping and Mopping
- Communication and Interpersonal Skills
- Restroom Servicing
- Productivity and Time Management
- Trash Collection and Removal
- New Employee Training
- Fixture Cleaning and Polishing
- Food Preparation
- Cash handling proficiency
- Effective multi-tasking
- Cash Handling
- Dependable and honest
- Cleanliness and hygiene
- Money Handling
- Menu Memorization
- Guest service
Additional Information
I have Health and Safety training and W.H.I.M.I.S training. I also have my Police Check.
References : Frank Hill 905-442-7235 Jason Brown 905-987-1800 Jody B 905-410-7271
Timeline
Customer Relations
Tim Hortons
09.2023 - Current
Pizza
Top Of The Hill Pizza
01.2023 - 06.2023
Customer Relations
Tim Hortons Enroute
11.2022 - 03.2023
Customer Relations
Tim Hortons
05.2022 - 11.2022
High School Diploma -
Clarke High School
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