Cassidy Cole
Belleville,ON
Summary
Results-driven barista trainer with a strong background in employee training and cash handling. Proven ability to ensure consistent quality in customer experience while cultivating a positive team environment.
Overview
13
13
years of professional experience
Work History
Barista Trainer
Starbucks
Belleville, Ontario
02.2023 - Current
- Trained new baristas on beverage preparation and customer service techniques to ensure consistency and quality in customer experience.
- Prepared high-quality coffee beverages using espresso machines and grinders.
- Provided excellent customer service by greeting and assisting patrons warmly.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Described menu items to customers and suggested products based on stated preferences.
- Collaborated with team members to create a positive work atmosphere.
Cashier
Canadian Tire
Keswick, Ontario
12.2016 - 09.2019
- Managed cash register operations, ensuring accurate handling of cash and payments.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Assisted customers with purchases and enrolled them in rewards program.
- Managed returns and exchanges of merchandise, ensuring compliance with store policies.
- Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
- Organized promotional displays or arranged merchandise on counters or tables to promote sales.
- Directed sales and customer service efforts at the Garden Centre each summer.
Cashier
Mcdonalds
Keswick, Ontario
04.2013 - 12.2016
- Managed cash register operations, ensuring precise cash handling and payment accuracy to maintain financial integrity.
- Processed customer transactions quickly, enhancing overall service experience in fast-paced food service environment.
- Trained new employees on cash handling procedures and customer service techniques.
- Collaborated with team members to ensure timely service during peak hours.
- Executed various responsibilities per management directives, contributing to smooth daily operations.
Education
Some College (No Degree) - Child And Youth Care
Loyalist College of Applied Arts And Technology
Belleville04-2021
High School Diploma -
Keswick High School
Keswick, ON06-2017
Skills
- Beverage preparation
- Coffee brewing techniques
- Employee training
- Customer relationship management
- Menu knowledge
- Cash handling
- Team collaboration
Timeline
Barista Trainer
Starbucks
02.2023 - Current
Cashier
Canadian Tire
12.2016 - 09.2019
Cashier
Mcdonalds
04.2013 - 12.2016
Some College (No Degree) - Child And Youth Care
Loyalist College of Applied Arts And Technology
High School Diploma -
Keswick High School