Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Cassidy Charpentier - Wiseman

Mississauga,ON

Summary

Dynamic and results-oriented professional with extensive experience in the hospitality sector, notably at The Irish Sheebeen. Excelled in high-volume dining environments, demonstrating exceptional customer service and a strong work ethic. Proven ability to enhance guest engagement and streamline operations, significantly improving service delivery and team performance. Skilled in POS system management and conflict resolution.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server/Bartender

The Irish Sheebeen
06.2022 - 09.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Server

Sunset Grill
06.2023 - 07.2024
  • Developed rapport with regular customers, fostering loyalty and repeat business.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
  • Ensured prompt table turnover by efficiently clearing dishes upon guest completion.
  • Streamlined breakfast setup, ensuring a timely and efficient dining experience for guests.

Manager

Wild Wing Restaurant
04.2020 - 06.2022
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

Social Service Worker -

Mohawk College of Applied Arts And Technology
Hamilton, ON
06.2023

Ontario Secondary Diploma -

St.Martin Catholic Secondary School
Mississauga, ON
06.2019

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Guest Engagement
  • High-volume dining

Languages

English
Full Professional

Certification

Smart serve

Food handling

First aid certifed

Timeline

Server

Sunset Grill
06.2023 - 07.2024

Server/Bartender

The Irish Sheebeen
06.2022 - 09.2024

Manager

Wild Wing Restaurant
04.2020 - 06.2022

Social Service Worker -

Mohawk College of Applied Arts And Technology

Ontario Secondary Diploma -

St.Martin Catholic Secondary School

Similar Profiles

CREATE PROFILE
Cassidy Charpentier - Wiseman