Cassidy Beadle

Work History

Terra Nova Salon and Day Spa

04.2018 - 03.2021

Welcomed clients arriving for appointments
Kept reception area clean and neat to give visitors positive first impressions
Developed targeted skincare solutions, consistently received positive client feedback, and maintained high rebooking rates through quality service
Customized advanced skincare treatments and protocols, driving client satisfaction through personalized consultations and expert recommendations
Orchestrated comprehensive skin analyses and treatment plans while maintaining impeccable sanitization standards and detailed client records
Notified supervisor of supply needs to mainstay. stock of necessary items
Fostered friendly, warm and exceptional customer experience
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information

Accident Support Services

11.2024 - Current

Handle customer inquiries and accident reports with empathy, ensuring accurate documentation while maintaining high service standards
Process claims documentation meticulously, coordinate with insurance partners, and maintain comprehensive digital records
Implement systematic documentation protocols for accident reports, ensuring data accuracy and compliance with insurance requirements
Drive customer satisfaction through efficient query resolution and proactive communication, reducing follow-up inquiries
Manage complex database systems for accident records, ensuring data integrity and swift information retrieval

Drift Day Spa

04.2022 - 11.2024

Maintained strict hygiene protocols and equipment sterilization standards while performing advanced facial treatments and skin analysis
Coordinated with spa team to optimize scheduling, enhance service delivery, and create a relaxing atmosphere for clients
Led client consultations and recommended targeted product solutions, driving consistent positive feedback and high client retention rates Ensuring customer satisfaction by providing excellent service at all times.
Adhered to esthetics policies to pertaining to chemical usage and equipment cleaning and usage.

Bentley

05.2018 - 05.2019

Drove sales performance through personalized customer engagement and product expertise, maintaining high client satisfaction while exceeding monthly targets
Mentored new team members in sales techniques and product knowledge while managing store operations and inventory tracking systems
Optimized store layout and visual merchandising strategies, ensuring precise inventory management and maintaining pristine store presentation
Fostered strong relationships with customers and team members, contributing to improved store performance and enhanced shopping experiences
Developed and executed innovative customer engagement strategies, strengthening client relationships and creating personalized shopping experiences

Ardene

10.2016 - 10.2017

Managed daily sales operations, processed transactions, and maintained store displays while achieving consistent customer satisfaction through personalized service
Developed creative merchandising solutions, organized promotional displays, and proposed store layout improvements to boost product visibility
Built strong relationships with customers and colleagues while maintaining high service standards and contributing to positive store atmosphere
Refunded payments for returned items, processed exchanges and offered store credits to achieve customer satisfaction
Maintained clean personal appearance, modeled stores outfits when working clothing department settings and wore uniforms per company policy
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior