Cassidee Ramrattan-Maharaj
Brampton,ON
Summary
Professional with strong background in applied learning and hands-on experience in practical setting. Known for effective collaboration and adaptability, ensuring alignment with team goals and shifting priorities. Skilled in analytical problem-solving, project management, and communication. Dependable and results-driven, consistently contributing to successful outcomes.
Overview
7
7
years of professional experience
Work History
Business Executive
Elite Events
03.2021 - 11.2024
- Achieved company growth by implementing strategic plans and streamlining operations.
- Built productive relationships with business partners to support strategic business objectives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Executive Assistant
East India Co. Ltd.
01.2024 - 09.2024
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
Order Picker
TVH Canada Ltd.
03.2021 - 09.2021
- Collaborated with team members to ensure timely completion of orders during peak period.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
Office Administrator
Crown Spa
02.2019 - 01.2020
- Answered multi-line phone system, scheduling bookings, and greeting clientele.
- Coordinated communications, financial transactions, recordkeeping, and other administrative functions.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Supported onboarding process for new hires, facilitating smooth transition into team.
Bar Manager
Stonehouse Champions Off-Tracking Wagering
11.2017 - 04.2019
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Mentored and trained staff members to ensure exceptional customer service standards.
Education
Business Management
Humber College
Toronto04-2023
Skills
- Partnership development
- Marketing and Advertising
- Customer Service
- Strategic Leadership
- Delegation
- Adaptability
- Strong Organization
- Empathetic Communication
Timeline
Executive Assistant
East India Co. Ltd.
01.2024 - 09.2024
Business Executive
Elite Events
03.2021 - 11.2024
Order Picker
TVH Canada Ltd.
03.2021 - 09.2021
Office Administrator
Crown Spa
02.2019 - 01.2020
Bar Manager
Stonehouse Champions Off-Tracking Wagering
11.2017 - 04.2019
Business Management
Humber College
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