Cassia Nissen
Chatham,ON
Summary
Reliable and upbeat leader, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Line Cook & Waitress
Wimpy's Diner
04.2023 - Current
- Prepared and served food items in compliance with standards, recipes and portioning control guidelines.
- Demonstrated proficiency in using various kitchen equipment safely and efficiently.
- Proficient in using a POS system and maintaining organization in a fast paced environment.
Associate Lead
PetSmart
10.2023 - 03.2024
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Monitored associates throughout each shift and professionally managed any challenges to maintain optimal store performance.
- Enhanced store appearance with regular cleaning and organization of merchandise areas.
Animal Care Expert
Pet Valu
05.2022 - 04.2023
- Provided personalized service to customers by recommending products tailored to their individual pet's needs, leading to increased customer loyalty.
- Performed daily opening and closing duties as a keyholder and ensured store standards were maintained.
- Supported inventory management tasks including regularly checking negative inventory and conducting physical inventory counts, ensuring proper stock levels.
Cashier & Customer Service Representative
Real Canadian Superstore
07.2018 - 07.2020
- Efficiently handled transactions and addressed customer inquiries in a helpful manner.
- Managed the stores customer service desk including lottery sales, rain checks, returns and customer complaints.
- Monitored self checkout systems and provided help in resolving complex problems.
Education
First Year Veterinary Technician -
St. Clair College of Applied Arts And Technology
Windsor, ON05.2020
High School Graduate -
Ursuline College (The Pines) Catholic Secondary School
Chatham, ON01.2018
Skills
- Leadership & Teamwork
- Listening & Communication
- Organization & Productivity
- Friendly & Approachable
- Able to lift 50 lbs
- Thrives in a fast-paced work environment
Languages
English
Native or Bilingual
French
Elementary
Certification
- SafeCheck Advanced Food Safety Certification
Timeline
Associate Lead
PetSmart
10.2023 - 03.2024
Line Cook & Waitress
Wimpy's Diner
04.2023 - Current
Animal Care Expert
Pet Valu
05.2022 - 04.2023
Cashier & Customer Service Representative
Real Canadian Superstore
07.2018 - 07.2020
First Year Veterinary Technician -
St. Clair College of Applied Arts And Technology
High School Graduate -
Ursuline College (The Pines) Catholic Secondary School