Cassenova Thomas
Etobicoke,ON
Summary
Proven Accounts Officer and Relief Cashier at Tax Administration Jamaica, adept in customer service and financial accuracy. Enhanced reporting efficiency and customer loyalty through meticulous data entry and empathetic engagement. Demonstrated integrity and emotion intelligence, exceeding productivity goals and ensuring compliance with regulations.
Overview
5
5
years of professional experience
Work History
Relief Cashier
Tax Administration Jamaica
01.2020 - 07.2023
- Greeted customers entering office and responded promptly to customer needs.
- Process more than 100 transactions per day
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained balanced cash drawer, ensuring accurate accounting for end of each shift.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Process payment for different classes of Drivers license.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Practice and demonstrate emotional intelligent while dealing with hostile and angry customers.
Accounts Officer
Tax Administration Jamaica
12.2018 - 07.2023
- Correct customer payments errors and updated accounts to reflect new balances.
- Ensured timely Return payments by managing processing and expense tracking systems.
- Reduced discrepancies in financial statements through meticulous data entry and record-keeping practices.
- Enhanced financial reporting efficiency with thorough account reconciliations and analysis.
- Managed tax preparation efforts, ensuring compliance with local, state, and federal regulations while minimizing liability exposure.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate records by encouraging customers to provide accurate documentation.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent
- Keen attention to detail and excellent organization skills .
- Maintained high level of confidentiality.
Education
Bachelor of Science - Business Administration
Northern Caribbean University
Jamaica08.2007
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Emotion Intelligent
- Confidentiality
- Honesty
- Professional
- Team player
- Accountable
- Respectful
Languages
English
Full Professional
Timeline
Relief Cashier
Tax Administration Jamaica
01.2020 - 07.2023
Accounts Officer
Tax Administration Jamaica
12.2018 - 07.2023
Bachelor of Science - Business Administration
Northern Caribbean University
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