Cassaundra Cunningham
Toronto,ON
Summary
Dedicated and results-oriented Bakery Production Manager and Administrative assistant with 5 years of experience overseeing the production process in high-volume facilities. Proven track record of optimizing operational efficiency, ensuring product quality, and maximizing team performance. Adept at managing all aspects of production, from ingredient sourcing and inventory management to staff training and customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Production Manager and Head Baker
Sweetie Pie
Toronto, ON
09.2023 - 02.2024
- Monitored staff performance, providing feedback and guidance to ensure quality standards were met.
- Researched industry trends in order to stay ahead of competitors in terms of product offerings.
- Scheduled employees to keep bakery shifts well-staffed for peak times and holidays.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Understood and followed oral and written directions.
Production Manager
Circles & Squares
Toronto, ON
09.2018 - 07.2023
- Developed and implemented production schedules to ensure timely completion of projects.
- Monitored the daily operations of the production team, providing guidance and support as needed.
- Scheduled staff work assignments, rotations and overtime.
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
- Supervised production schedules, production quality and on-time delivery.
- Produced daily operations report forecasting staffing needs and production volume to support cost-reduction and service improvement initiatives.
- Coordinated with other departments to ensure smooth flow of materials throughout the production process.
- Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.
Administrative Assistant
Robely Trading Inc.
Vaughan, ON
06.2017 - 07.2018
- Organized and maintained filing systems, both paper and electronic.
- Set up new hire paperwork according to company standards.
- Tracked budget expenses related to departmental operations.
- Processed incoming invoices for payment in a timely manner.
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
- Answered phones to direct callers, schedule appointments and provide general office information.
- Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Customer Service Representative
Swiss Chalet
Toronto, ON
09.2008 - 05.2017
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Developed project plans for various tasks assigned by upper management.
- Managed database systems containing customer contact information.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Education
Diploma - Office Administration - Legal
Centennial College
Scarborough, ON09.2013
Skills
- Organization: strong organizational skills to manage tasks, schedules, and documents efficiently
- Time management
- Communication: Strong communication skills to interact professionally and effectively, whether in person, over the phone, or via email
- Attention to detail: Proficiency in using computer software such as Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Familiarity with office equipment such as printers, scanners, and fax machines may be necessary
- Problem-solving: Ability to think critically and solve problems efficiently is valuable in addressing these situations
- Customer service: Interact with clients, customers, and visitors regularly Being friendly, helpful, and professional can contribute to a positive experience for stakeholders
- Teamwork: Collaborate effectively and contribute to a positive working environment is key
Certification
- Food Handlers Certificate, 2023
Timeline
Production Manager and Head Baker
Sweetie Pie
09.2023 - 02.2024
Production Manager
Circles & Squares
09.2018 - 07.2023
Administrative Assistant
Robely Trading Inc.
06.2017 - 07.2018
Customer Service Representative
Swiss Chalet
09.2008 - 05.2017
Diploma - Office Administration - Legal
Centennial College