Cassandre Bertrand
Montréal
Summary
Dynamic and results-driven professional with a diverse background in customer service, team leadership, and marketing coordination. With experience as both a Cashier and Cashier Supervisor, I honed strong communication, problem-solving, and organizational skills while overseeing daily operations, managing team performance, and ensuring high standards of customer service. Currently, as a Marketing Coordinator, I leverage my attention to detail and creativity. I am used delivering for fast due dates while keeping it clean and professional. I have a proven ability to adapt and thrive in fast-paced environments, with a focus on delivering exceptional results and enhancing customer experiences.
Overview
3
3
years of professional experience
Work History
Marketing Coordinator
Sekoia Services Gérés
03.2024 - Current
- Communicated with clients through e-mail to organize meetings and more.
- Managed workflow between staff, coordinating documents, and creative material distribution.
- Enhanced online presence, updating website content and SEO practices to improve search engine rankings.
- Improved website visibility through development and implementation of SEO strategies.
- Increased website traffic by implementing effective SEO strategies and optimizing online content.
- Developed visually engaging marketing materials to support product launches and promotions.
Cashier Supervisor
Metro Grocery Store
02.2023 - 03.2024
- Quickly and accurately counted drawers at start and end of each shift.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Achieved high levels of accuracy in cash management through meticulous record-keeping and timely bank deposits.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Cashier
Metro Grocery Store
05.2022 - 02.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
DEC - Tremplin DEC
Collège De Rosemont
Montreal, QC12-2026
High School Diploma -
Collège Mont-Royal
Montreal, QC06-2022
Skills
- Customer service
- Teamwork
- Staff management
- Detail-oriented
- Proofreading
- Client contact
- Search engine optimization SEO
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Marketing Coordinator
Sekoia Services Gérés
03.2024 - Current
Cashier Supervisor
Metro Grocery Store
02.2023 - 03.2024
Cashier
Metro Grocery Store
05.2022 - 02.2023
DEC - Tremplin DEC
Collège De Rosemont
High School Diploma -
Collège Mont-Royal
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