Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cassandra Wong

Windsor,On

Summary

Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

19
19
years of professional experience

Work History

Support Expert

Bell Canada
10.2013 - Current
  • Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients
  • Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
  • Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.

Assistant Manager

Wireless Express
07.2010 - 11.2012
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Participated in weekly meetings where key insights were shared among team members to continually refine our approach to selling strategies.
  • Boosted sales performance by implementing effective sales strategies and coaching team members.
  • Developed strong client relationships for repeat business and increased referrals.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Sales Associate

Mobile Wireless
11.2006 - 11.2008
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain optimal product availability.

Call Center Representative

StarTek
01.2005 - 10.2006
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.

Education

High School Diploma -

École Secondaire De Pain Court
Pain Court, ON
06.2001

Skills

  • Customer Relationship Management
  • Product Knowledge
  • Operations Management
  • Supervision and leadership

Languages

English

Timeline

Support Expert

Bell Canada
10.2013 - Current

Assistant Manager

Wireless Express
07.2010 - 11.2012

Sales Associate

Mobile Wireless
11.2006 - 11.2008

Call Center Representative

StarTek
01.2005 - 10.2006

High School Diploma -

École Secondaire De Pain Court

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Cassandra Wong