Cassandra Wong
Windsor,On
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
Work History
Support Expert
Bell Canada
10.2013 - Current
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
Assistant Manager
Wireless Express
07.2010 - 11.2012
- Developed strong working relationships with staff, fostering a positive work environment.
- Participated in weekly meetings where key insights were shared among team members to continually refine our approach to selling strategies.
- Boosted sales performance by implementing effective sales strategies and coaching team members.
- Developed strong client relationships for repeat business and increased referrals.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Sales Associate
Mobile Wireless
11.2006 - 11.2008
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed returns, exchanges and refunds in accordance with store policy.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain optimal product availability.
Call Center Representative
StarTek
01.2005 - 10.2006
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
Education
High School Diploma -
École Secondaire De Pain Court
Pain Court, ON06.2001
Skills
- Customer Relationship Management
- Product Knowledge
- Operations Management
- Supervision and leadership
Languages
English
Timeline
Support Expert
Bell Canada
10.2013 - Current
Assistant Manager
Wireless Express
07.2010 - 11.2012
Sales Associate
Mobile Wireless
11.2006 - 11.2008
Call Center Representative
StarTek
01.2005 - 10.2006
High School Diploma -
École Secondaire De Pain Court