Cassandra Wiberg
Cannington,ON
Summary
Committed and hardworking Deli/HMR manager with 7 years of experience handling hot and cold food, organizing inventory, optimizing customer relations and more, Experienced in operating equipment, maintaining employee safety, and following health code guidelines with a passion for keeping things at top standard. Ready for a new role with increased responsibility and the opportunity for career advancement with a growing team.
Overview
7
7
years of professional experience
Work History
Deli/HMR Manager
Foodland
10.2022 - Current
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Inventoried food products and associated materials on weekly basis.
- Observed quality assurance standards to optimize freshness of deli and hot food products.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies, occasionally on my own time.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Purchased food from multiple companies and cultivated strong vendor relationships.
- Increased sales by 20% from my department as manager in my first year
- Maintained all food safety audits all above 95%
Deli/HMR Clerk
Foodland
05.2016 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Accurately operated cash register to process customer payments.
- Maintained thorough logs for temperature sheets for all cooked food to maintain proper food safety procedures.
- Trained +20 students over time, to effectively work alone while maintaining all health and safety procedures for both deli and HMR departments.
Education
Hamilton District Christian High - Gr12
HamiltonSkills
- Task Prioritization
- Problem-Solving
- Time Management
- Customer Relations
- Multitasking
- Excellent Communication
- Self-Directed
- Relationship Building
- Attention to Detail
references
References available upon request
Timeline
Deli/HMR Manager
Foodland
10.2022 - Current
Deli/HMR Clerk
Foodland
05.2016 - Current
Hamilton District Christian High - Gr12
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