Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassandra Watson

Kenora,ON

Summary

Administrative professional with a strong focus on fostering positive relationships among clients, staff, and management. Proven skills in complex problem-solving and conflict resolution, enhancing team dynamics and operational efficiency. Expertise in resource allocation and schedule management, ensuring optimal use of resources and time. Committed to creating a stable environment that supports long-term growth and development.

Overview

8
8
years of professional experience

Work History

ADMINISTRATIVE ASSISTANT

MPI
01.2012 - 12.2012
  • Sorted and filed documents both manually and electronically to ensure organized records.
  • Answered phone calls to assist clients promptly and address inquiries.
  • Scheduled appointments to improve overall operational efficiency and workflow.
  • Coordinated appointment setups for claims processing, optimizing service delivery.
  • Maintained filing systems for confidential documents and records.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Facilitated communication between different departments within the organization.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.

ADMINISTRATIVE ASSISTANT

FAMILY OPTICAL
01.2011 - 12.2012
  • Scheduled appointments and conducted reminder calls for patient visits.
  • Pre-tested patients prior to examinations with optometrist to conf
  • irm readiness.
  • Instructed patients on proper techniques for contact lens insertion.
  • Ordered contact lenses to meet patient needs efficiently.
  • Adjusted glasses for patients to improve fit and comfort.
  • Processed eyewear frame sales and lens orders for customers.
  • Greeted visitors and supplied general company information.
  • Managed incoming calls, providing information or directing callers appropriately.

Apprentice

Pointwest electric
01.2008 - 12.2010
  • Ensured compliance with relevant codes related to the National Electrical Code.
  • Used specialized diagnostic tools to locate faults in complex electrical systems.
  • Dug trenches and created holes to pull conduit and install supports.
  • Adhered to company policies regarding the use of personal protective equipment.
  • Installed electrical wiring and fixtures, such as outlets, switches, circuit breakers, junction boxes and wall sockets.
  • Followed all safety procedures when handling hazardous materials such as high voltage electricity.

  • Installed lighting fixtures such as fluorescent bulbs or LED lights.
  • Measured, cut and bent wire and conduit using hand tools and power tools.
  • Assisted with electrical installation tasks, added new wiring, and adjusted breaker boxes.
  • Followed relevant electrical and building codes for each job.
  • Kept work areas clean, neat and free of hazards.

waitress

smitty’s restaurant
01.2008 - 12.2008
  • Greeted customers and provided menus.
  • Verified that all dishes served met quality expectations.
  • Learned to properly handle cash transactions and process credit card payments.
  • Collaborated with kitchen staff to ensure timely delivery of food orders.
  • Followed safety protocols when handling hot plates or sharp objects.
  • Completed assigned tasks within designated timeframes.
  • Performed opening and closing side duties including cleaning tables, chairs and floors.
  • Ensured dining areas were clean and set up for each shift according to established standards.
  • Checked that all orders were accurate before delivering to customers.
  • Informed customers of daily specials and menu changes.
  • Provided excellent customer service during meal times.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Addressed complaints to kitchen staff and served replacement items.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.

sandwich artist

subway
01.2007 - 12.2008
  • Executed store opening and closing procedures with efficiency.
  • Processed customer orders and accurately prepared meals.
  • Maintained cleanliness in food area to ensure hygiene standards.
  • Prepared fresh food daily by cutting vegetables and restocking items.
  • Conducted thorough cleaning of store and bathrooms to uphold sanitation.
  • Cleared tables promptly after customers finished dining.

Waitress

haws restaurant
01.2005 - 12.2007
  • Assisted head cook with food preparation tasks as needed.
  • Maintained cleanliness of dining areas according to established standards.
  • Executed opening and closing duties, including cleaning tables and floors.
  • Adhered to health regulations for food storage and sanitation practices.
  • Responded promptly to customer inquiries regarding menu items and prices.
  • Verified accuracy of orders before delivering to customers.
  • Provided exceptional customer service during meal times, ensuring satisfaction.
  • Arranged place settings with clean tablecloths and tableware for guests.

Education

Business Administration -

Red River College
Winnipeg, MB
01.2011

Highschool -

MacGregor Collegiate
MacGregor, MB
01.2009

Skills

  • Verbal and written communication
  • Typing and computer proficiency
  • Organizational efficiency
  • Multitasking ability
  • Ethics and accountability
  • Safety orientation
  • Appointment scheduling
  • Data entry
  • Filing systems
  • Time management
  • Task prioritization
  • Records retrieval
  • Scheduling

Timeline

ADMINISTRATIVE ASSISTANT

MPI
01.2012 - 12.2012

ADMINISTRATIVE ASSISTANT

FAMILY OPTICAL
01.2011 - 12.2012

Apprentice

Pointwest electric
01.2008 - 12.2010

waitress

smitty’s restaurant
01.2008 - 12.2008

sandwich artist

subway
01.2007 - 12.2008

Waitress

haws restaurant
01.2005 - 12.2007

Business Administration -

Red River College

Highschool -

MacGregor Collegiate

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Cassandra Watson