Cassandra Van Der Westen
Okotoks,AB
Summary
Accomplished Security Access Administrator with a proven track record at the University of Calgary, enhancing security and customer satisfaction through meticulous attention to detail and expert management of electronic access control systems. Skilled in office administration and customer service, adept at improving operational efficiencies and maintaining high standards of service delivery.
Overview
10
10
years of professional experience
Work History
Security Access Administrator
University of Calgary
11.2019 - Current
- Provisioning access for 200+ department administrators requesting floor, elevator and/or building access on the electronic access control systems, for a diverse group of clients within tight time constraints.
- Update and maintain internal documents and filing systems, both paper and electronic. Mail distribution, office organization / boardroom scheduling, ordering of supplies.
- Provide first point of contact at the Campus Security office reception area.
- Ensure customer and client concerns and service / access requests are dealt with in a professional, timely and courteous manner. (Phone, walk-in, email)
- Create and maintain multiple internal databases. (i.e.; phone lists, next of kin)
- Update and synchronize Security Operations Centre databases.
Manager
Lammles Western Wear
08.2017 - 01.2020
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Developed and implemented successful staff incentive programs to motivate employees.
Dispatcher
Hi-Way 9 Group of Companies,
02.2014 - 08.2017
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 12 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Education
Graphic Design -
University of Calgary
Calgary, AB04.2021
Bachelor of Early Childhood Care And Education -
IHSE
Truro, NS06.2013
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- Genetec Access Control System
- Electronic Locks
Languages
English
Professional Working
Timeline
Security Access Administrator
University of Calgary
11.2019 - Current
Manager
Lammles Western Wear
08.2017 - 01.2020
Dispatcher
Hi-Way 9 Group of Companies,
02.2014 - 08.2017
Graphic Design -
University of Calgary
Bachelor of Early Childhood Care And Education -
IHSE
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