Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cassandra Spray

Saint John

Summary

Dynamic and results-driven professional with extensive experience at Easyfinancial Services, excelling in customer service and compliance. Proven ability to enhance customer satisfaction and resolve inquiries efficiently. Skilled in documentation and organization, with a strong attention to detail and the ability to remain calm under pressure.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Financial Customer Service Representative

Easyfinancial Services
05.2022 - Current
  • Enhanced customer satisfaction by promptly addressing financial inquiries and resolving issues.
  • Reviewed credit applications thoroughly before approval or denial, reducing potential losses due to non-performing loans.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Sales/Cashier

Northern Reflections
08.2021 - 10.2022
  • Balanced cash drawer accurately at the end of each shift, demonstrating strong attention to detail.
  • Reviewed new promotions and monitored price changes.
  • Ensured smooth transactions with the use of point-of-sale systems and cash registers.

Cashier

Freak Lunch Box
06.2021 - 02.2022
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

High School Diploma -

Harbour View
Saint John, NB
06-2020

Skills

  • Computer skills
  • Organization
  • Documentation
  • Compliance awareness
  • Customer service
  • Time management
  • Calm and professional under pressure

Certification

COO - Commissionaire of Oaths

Timeline

Financial Customer Service Representative

Easyfinancial Services
05.2022 - Current

Sales/Cashier

Northern Reflections
08.2021 - 10.2022

Cashier

Freak Lunch Box
06.2021 - 02.2022

High School Diploma -

Harbour View
Cassandra Spray