Summary
Overview
Work History
Education
Skills
Timeline
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Cassandra Secara

Camarillo

Summary

Dynamic retail professional with extensive experience at Ross Dress for Less, excelling in customer service and cash handling. Proven ability to enhance the shopping experience through effective problem-solving and teamwork. Skilled in POS operations and maintaining store organization, contributing to increased customer satisfaction and loyalty.

Overview

8
8
years of professional experience

Work History

Retail Sales Associate

Ross Dress for Less
06.2022 - 09.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.

Sales Associate

Torrid
05.2021 - 02.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.

Early Morning Stocker

PetSmart
03.2017 - 05.2020
  • Unloaded arriving product stock and moved to store display areas.
  • Changed sales floor signs to show current pricing and support product promotions.
  • Checked and pulled defective or expired products from shelves.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as 60 pounds.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Stocked shelves and storage areas with correct products.
  • Removed all boxes and related trash from sales floor and processed through compactors.

Education

GED -

Career Education Center
Camarillo, CA

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Cash handling
  • Money handling
  • Cash register operation
  • Stocking and receiving
  • Store maintenance
  • POS system operations
  • Transaction processing

Timeline

Retail Sales Associate

Ross Dress for Less
06.2022 - 09.2024

Sales Associate

Torrid
05.2021 - 02.2022

Early Morning Stocker

PetSmart
03.2017 - 05.2020

GED -

Career Education Center

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Cassandra Secara