CASSANDRA SCHIFFERNS
KAMLOOPS,BC
Summary
Energetic Registered Nurse dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.
Overview
16
16
years of professional experience
Work History
Transition Liason Nurse
Royal Inland Hospital
12.2023 - Current
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the hospital and its patients through expanded resources.
- Advocated for patients' rights and needs, ensuring their voices were heard in care decisions.
- Coordinated discharge planning, ensuring smooth transitions to home care, convalescent/hospice care or long term care
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
- Followed document protocols to safeguard confidentiality of patient records.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Patient Care Coordinator
Royal Inland Hospital
06.2022 - 12.2024
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
- Facilitated communication between patients and healthcare teams, ensuring clarity and understanding of treatment options.
- Monitored patient progress and adjusted care plans as necessary, contributing to improved health outcomes.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
- Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
- Facilitated communication between patients and various departments and staff.
- Coordinated discharge planning, ensuring smooth transitions to home care or rehabilitation facilities.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Delivered excellent patient experiences and direct care.
General Duty Nurse rehab unit
Royal Inland Hospital
04.2021 - 06.2022
- Maintained constant communication with physician and other members of care team.
- Recorded vital signs, monitored changes and communicated to physicians immediately.
- Enhanced patient satisfaction with compassionate communication and attentive listening to concerns and needs.
- Administered medications accurately and safely, ensuring proper dosages and timely delivery for optimal treatment results.
- Monitored patient reactions after administering medications and IV therapies.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
Home and Community Nurse
Neskonlith Indian Band
01.2018 - 01.2021
- Served as a liaison between primary care providers and various local agencies, establishing efficient communication channels that benefitted both parties.
- Reduced hospital readmissions by providing effective post-discharge follow-up care and education for high-risk patients.
- Organized community events promoting healthy lifestyles, resulting in increased awareness of available services and resources.
- Conducted home visits to assess patients'' living conditions, identifying potential hazards or barriers to optimal health.
- Developed strong relationships with local healthcare providers to coordinate seamless transitions between hospital and community-based care.
- Educated patients and families on disease prevention, health promotion, and available resources within the community.
- Provided culturally sensitive care for diverse patient populations, fostering trust and positive relationships among clients.
Registered Nurse
The Hamlets at Westsyde
01.2017 - 01.2018
Maternity leave
01.2015 - 01.2017
TRU Wellness Center
01.2013 - 01.2015
Registered Care Aide
Hamlets at Westsyde
01.2009 - 01.2013
Education
Bachelor of Science - Nursing
Thompson River University
Kamloops, BC06.2015
Human Service Diploma -
Thompson River University
Kamloops, BC06.2009
No Degree - Geography
University College of Cariboo
Kamloops, BC06.2001
High School Diploma -
Port Moody Secondary School
Port Moody, BC06.2000
Skills
- Medication and IV administration
- Direct Patient Care
- Patient Assessment
- Clinical Documentation
- Patient Education
- Clinical judgment
- Patient Management
- Compassionate Care
- Health Promotion
- Wound Management
- Care plan implementation
- Mental health care
- Nursing staff leadership
- Disease Prevention
- Home Health Care
- Geriatric Care
- Community health
- Treatment Planning
- Palliative Care
- Patient Assessments
- Compassion and Empathy
- Patient care planning
- Team Coordination
- Relationship Building
- Complex Problem-Solving
- Professional Bedside Manner
- Care Planning
- Intake and discharge
- Care Plan Development
- Strong Clinical Judgment
- Maintaining privacy
- Infection control measures
- Patient Discharge
- Vaccine administration
- Palliative care awareness
- Insulin medication assistance
- Chart updating
- Physical assessments
- Long-Term Care
- Patient Relations
- Patient education and counseling
References
- Supplied Upon Request
Timeline
Transition Liason Nurse
Royal Inland Hospital
12.2023 - Current
Patient Care Coordinator
Royal Inland Hospital
06.2022 - 12.2024
General Duty Nurse rehab unit
Royal Inland Hospital
04.2021 - 06.2022
Home and Community Nurse
Neskonlith Indian Band
01.2018 - 01.2021
Registered Nurse
The Hamlets at Westsyde
01.2017 - 01.2018
Maternity leave
01.2015 - 01.2017
TRU Wellness Center
01.2013 - 01.2015
Registered Care Aide
Hamlets at Westsyde
01.2009 - 01.2013
Bachelor of Science - Nursing
Thompson River University
Human Service Diploma -
Thompson River University
No Degree - Geography
University College of Cariboo
High School Diploma -
Port Moody Secondary School
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