Cassandra Reimer
AB
Summary
Professional with strong background in customer interactions and service solutions. communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Kaltire
09.2021 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Managed timely and effective replacement of damaged or missing products.
Education
No Degree - Grade 11
Brooks Composite High School
Brooks,ABSkills
- Customer service
- Active listening
- Critical thinking
- Payment processing
- Appointment scheduling
- Paperwork processing
- Product sales
Languages
English
Timeline
Customer Service Representative
Kaltire
09.2021 - 06.2023
No Degree - Grade 11
Brooks Composite High School
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