Cassandra Potts
West Kelowna,BC
Summary
Skilled accounts manager with over seven-years of experiences in the management field, with the ability to cultivate effective relationships amongst team members and build long lasting client connections. Hard working, dedicated and supportive with excellent communication and problem-solving abilities.
Expertise in managing teams, streamlining processes, and continually seeking ways to improve processes and develop solutions across all departments.
Overview
8
8
years of professional experience
Work History
Account Management
Cyclone Stone & Construction
07.2019 - Current
- Account oversight: Enhanced account management efficiency with the implementation of new tracking systems and processes.
- Technology improvements: Developed social media and Wed based platforms to increase company visibility and showcase workmanship.
- Strategic development: management: Identified growth opportunities and and continuing with ongoing market research
- Client retention: Increased clientele through exceptional account management, relationship building efforts, and social media advertising.
- Sales growth: Productivity and company growth though diligent account management and proactive client outreach efforts.
- Financial Management: Ensured all contracts and agreements are up to date and that all BC Worksafe and OHS polices are upheld and current.
- Subcontractor retention: Ensured all subcontractors are current in their OH&S and training requirements. Maintained a healthy, respectful relationship to ensure team morale is optimal and that any concerns or problems that arise are quickly and effectively resolved.
- Communication skills: Respect and strong communication skills the workplace, with clients, contractors, tradespersons and vendors has been key to with company success.
Director
Peak Cycle Barre & Hot Yoga
10.2017 - 05.2019
- Developed and implemented operational strategies to enhance customer satisfaction and retention.
- Led cross-functional teams to streamline studio processes and improve service delivery.
- Mentored staff in best practices for client engagement and fitness instruction techniques.
- Analyzed performance metrics to identify areas for improvement in class offerings and scheduling.
- Oversaw budgeting and resource allocation to optimize operational efficiency across multiple locations.
- Established partnerships with local businesses to expand community outreach initiatives and brand presence.
- Spearheaded marketing campaigns that increased membership enrollment and community engagement events.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Education
College Diploma - Web & Mobile Application Development
CDI College
Edmonton, AB05-2025
Certificate - Student Success Strategies
CDI College
Edmonton, AB01-2023
English Proficiency Exam
CDI College
Edmonton11-2022
Yoga
Buti Yoga Certificate
Calgary, AB05-2018
Skills
Microsoft Excel
Customer Service
Negotiation
Microsoft Powerpoint
Microsoft Outlook
Project management
Languages
French
Limited Working
English
Native or Bilingual
Timeline
Account Management
Cyclone Stone & Construction
07.2019 - Current
Director
Peak Cycle Barre & Hot Yoga
10.2017 - 05.2019
College Diploma - Web & Mobile Application Development
CDI College
Certificate - Student Success Strategies
CDI College
English Proficiency Exam
CDI College
Yoga
Buti Yoga Certificate