Cassandra Porikos
North York,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Walmart Canada
, ON
07.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Executes excellent sales floor merchandising and selling.
- Informed customers about special promotions and provided detailed information for various products.
- Worked flexible hours; night, weekend, and holiday shifts.
- Answered multi-line phone system to address customer inquiries.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
Manager
JEEPA Cleaning Solutions
Toronto, ON
06.2021 - 01.2022
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Generated reports, typed letters in Word and prepared PowerPoint presentations.
Education
BAS - Expected Graduation Date 2023
University of Toronto
Toronto, ONSkills
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Multitasking and Prioritization
- Responding to Difficult Customers
- Document and Records Management
- Inbound and Outbound Calling
- Billing Adjustments and Refunds
- Time Management
- Creative Problem Solving
- POS Systems and Ordering Platforms
Timeline
Manager
JEEPA Cleaning Solutions
06.2021 - 01.2022
Customer Service Associate
Walmart Canada
07.2018 - Current
BAS - Expected Graduation Date 2023
University of Toronto
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