Cassandra Perez
Corona
Summary
Shift leader with extensive experience in customer service and team training. Demonstrated success in improving customer satisfaction and maintaining food safety standards. Committed to continuous learning and skill development in the medical field.
Overview
4
4
years of professional experience
Work History
Shift Leader Manager
Taco Bell
Corona
10.2024 - Current
- Trained team members on food safety standards to ensure compliance with health regulations.
- Managed daily cash handling procedures, ensuring accuracy and accountability.
- Monitored delegate performance and provided feedback to meet efficiency objectives.
- Reported low stock or missing inventory information to General Manager promptly.
- Addressed customer complaints effectively to maintain satisfaction.
- Completed day-to-day duties accurately and efficiently, contributing to overall operations.
Cashier
Michaels Arts and Crafts
Yorba Linda
06.2024 - 09.2024
- Provided excellent customer service to ensure a positive customer experience.
- Calculated and counted change quickly.
- Processed customer payments by cash or credit card accurately and efficiently.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
Sales Associate
Cricket Wireless
Orange
01.2022 - 11.2022
- Maintained up-to-date knowledge of wireless products and services to provide accurate information.
- Resolved customer inquiries and issues promptly, enhancing overall customer satisfaction.
- Handled money according to company policy.
- Created promotional materials, such as brochures, flyers, and advertisements.
- Developed relationships with customers to ensure satisfaction and repeat business.
Education
Some College (No Degree) - Applied Science
Fullerton College
Fullerton, CASkills
- Customer service and support
- Team leadership
- Cash handling and payment processing
- Effective communication skills
- Food safety compliance
- Punctual and reliable
Languages
English
Professional
Spanish
Limited
Timeline
Shift Leader Manager
Taco Bell
10.2024 - Current
Cashier
Michaels Arts and Crafts
06.2024 - 09.2024
Sales Associate
Cricket Wireless
01.2022 - 11.2022
Some College (No Degree) - Applied Science
Fullerton College