Cassandra Payne
SnapRX Pharmacy & Travel Clinic
Red Deer,Canada
1
Language
10
years of professional experience
Reliable Sales and Customer Service Professional with expertise in relationship-building and comprehensive service delivery. Developed in-depth understanding of sales strategy and merchandising techniques while excelling in pharmacy operations, medication dispensing, patient interaction, and inventory management. Emphasized teamwork, adaptability, and strong communication to achieve results in fast-paced environments.
Work History
Pharmacy Assistant
1 Year 9 Months- Handled phone calls across 4 lines, addressing inquiries and resolving customer concerns promptly.
- Managed inventory for 850+ behind counter medications.
- Assisted 200+ customers daily with prescription processing, inquiries, insurance billing, and payment handling.
- Oversaw inventory for 850+ behind counter medications, ensuring availability and proper stock levels.
- Trained on Kroll dispensary software.
- Received daily inventory shipments and organized them on shelves.
Pharmacy Assistant
1 Year 11 Months- Helping 250+ customers daily by taking prescriptions, answering questions, billing insurance, and handling payment.
- Managed phone calls across 3 lines, addressing inquiries and resolving customer concerns efficiently.
- Managed inventory for 850+ behind counter medications.
- Assisted over 200 customers daily by processing prescriptions, addressing questions, billing insurance, and handling payments.
- Respected customer’s privacy by maintaining strict confidentiality.
- Measured prescriptions accurately, prepared and printed labels, and filled over 150 orders daily.
- Efficiently sorted and stored incoming orders to maintain inventory accuracy.
Pharmacy Assistant
4 Months- Provided customer service to patients, assisting with inquiries and ensuring satisfaction.
- Utilized Kroll dispensary software for efficient prescription management.
- Managed phone calls across 3 lines, addressing questions and resolving customer concerns promptly.
- Trained on Kroll dispensary software.
- Managed phone calls across 3 lines, answering questions and resolving customers concerns.
- Respected customer’s privacy by maintaining strict confidentiality.
- Offered customer service to patients.
- Ensured timely storage of daily pharmacy orders to maintain inventory efficiency.
Pharmacy Assistant
11 Months- Provided efficient customer service to patients, addressing inquiries and ensuring satisfaction.
- Carefully measured prescriptions, prepared and printed labels, and filled 200-500 orders daily.
- Prepared customized medication compounds for patients following precise formulations.
- Managed phone calls across 4 lines, answering questions and resolving customers' concerns.
- Respected customers’ privacy by maintaining strict confidentiality.
- Offered customer service to patients in an effective manner.
- Respected customer’s privacy by maintaining strict confidentiality.
- Measured prescriptions accurately, prepared and printed labels, and filled 200-500 orders daily to meet patient needs.
Store Associate
10 Months- Offer each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Greet customers, help locate merchandise and suggest suitable options.
- Restocked sales floor with current merchandise and ensured accurate signage for promotions, enhancing product visibility.
- Price, scan items, apply discounts and print receipts to ring up customers.
- Organized merchandise in appealing and orderly displays to attract customer interest and drive sales.
- Initiated conversations with browsing customers to assess buying preferences and provide tailored product suggestions.
- Utilized POS system for efficient transaction processing. to process sales, and gift certificate activations.
Seasonal Sales Associate
2 Months- Assisted customers in locating desired items with excellent service.
- Organized and shelved stock in designated areas to maintain inventory order. and kept the floors clean.
- Neatly folded clothes to enhance visual appeal on display tables. and kept the tables clean.
- Put away stock and kept the floors clean.
Payments & Rewards representative
4 Months- Assisted customers in navigating PC Mastercard and optimum card features at the service desk.
- Processed Mastercard applications for customers directly at the point of service to ensure accuracy.
- Demonstrated strategies to customers for maximizing rewards on optimum and Mastercard during consultations.
Peak Customer Service Associate
1 Year 3 Months- Help customers with their problems and resolved them.
- Assisted customers in resolving issues promptly, enhancing overall satisfaction.
- Handled cash and processed returns efficiently at the register.
- Collaborated with associates to deliver comprehensive customer support.
- Trained on a paint mixer, able to mix paint color at customers' request.
Seasonal Sales Associate
2 Months- Processed payments accurately using cash and debit/credit machines.
- Organized stock on shelves in the backroom. and kept the floor clean.
- Arranged folded clothes neatly on display tables. and kept the tables clean.
Front Counter
5 Months- Collected payments using debit/credit machine with accuracy.
- Processed orders efficiently while ensuring customer satisfaction.
- Restocked coffee and donuts in display area to ensure availability for customers.
Education
High School Diploma
Workplace Safety, Food Prep 30 and Chemistry 20, Food and Safety Course
Diploma - Pharmacy Assistant
Graduated
Skills
Quick learner
Team collaboration
Effective communication
Safety compliance
Team leadership
Data entry
Stocking shelves
Answering customer questions
Effective communication
Inventory management
Leadership
Great at learning new things
Languages
English
Native or Bilingual
Timeline
Pharmacy Assistant
SnapRX Pharmacy & Travel Clinic
11.2024 - 08.2026Read More
Pharmacy Assistant
Westpark IDA Pharmacy
11.2022 - 10.2024Read More
Pharmacy Assistant
Gaetz IDA Pharmacy
06.2022 - 10.2022Read More
Pharmacy Assistant
Shoppers Drug Mart
04.2021 - 03.2022Read More
Store Associate
Messinger Meats
06.2020 - 04.2021Read More
Seasonal Sales Associate
Spencers
10.2019 - 12.2019Read More
Payments & Rewards representative
PC Financial
05.2019 - 09.2019Read More
Peak Customer Service Associate
LOWES
03.2018 - 06.2019Read More
Seasonal Sales Associate
CARTERS/OSH KOSH
11.2017 - 01.2018Read More
Front Counter
TIM HORTONS
04.2016 - 09.2016Read More
CDI College
Diploma from Pharmacy Assistant
Read More
Lacombe Composite High School
High School Diploma
Read More