Cassandra Pacheco

Conducted pre-flight safety briefings, ensuring passengers' compliance with safety regulations and demonstrated properties of safety equipment

• Delivered outstanding customer service by attending to passengers' needs, addressing inquiries and resolving issues to enhance overall travel experience
• Responded effectively to in-flight emergencies, demonstrating poise and quick decision-making to ensure safety and well-being of passengers and crew
• Maintain cleanliness and organization and regularly conducted safety checks
• And Ensuring all equipment was in working order
• Stay current with industry regulations and company policies ensuring strict adherence to safety and security standards at all times
• Managed in-flight meal services, including food preparation and distribution
• Collaborate with fellow crew members to create cohesive and efficient working environment, contributing to positive team atmosphere

Managed executive calendars, scheduled appointments, and coordinated meetings, ensuring all participants were well-informed and prepared

• Conducted thorough research and prepared reports on various topics, providing valuable insights to support decision-making processes
• Handled email correspondence, responded to inquiries, drafted professional messages, and filtered incoming requests
• Assisted in preparing and editing presentations, spreadsheets, and other documentation as needed
• Developed and maintained efficient filing system, ensuring easy access to important documents and data
• Provided comprehensive administrative support to senior management, including calendar management, travel arrangements, and expense tracking
• Assisted in organizing and executing company events, conferences, and team-building activities
• Drafted and proofread internal and external communications, ensuring accuracy and consistency in messaging
• Managed office supplies and inventory, maintaining appropriate stock levels and coordinating with vendors for timely delivery
• Handled confidential information with discretion and maintained high level of professionalism in all interactions.

• Handled high volume of customer calls in fast-paced environment, providing product information, resolving issues, and addressing customer concerns
• Assisted with order processing, tracking shipments, and resolving delivery-related issues to ensure timely and accurate fulfillment
• Maintained accurate and up-to-date customer records, ensuring data integrity and confidentiality
• Collaborated with cross-functional teams to address customer escalations and implement process improvements
• Received recognition for consistently meeting or exceeding customer satisfaction targets
• Responded to customer inquiries and provided product information, technical support, and assistance with troubleshooting issues
• Resolved customer complaints and escalated complex issues to supervisors when necessary, ensuring timely resolution and customer satisfaction
• Collaborated with team members to share knowledge, address challenges, and improve overall service quality
• Participated in ongoing training and professional development programs to enhance product knowledge and customer service skills.

• Handled sales for inquiries about Weddings or other social events
• Communicated through phone, emails and in-person tours or walk-ins
• Prepared BEOs for events and helped prepare floor plans with clients
• Following up on Invoices and payment schedules for clients
• Worked with client and their team on the day of the event to make sure everything was prepared and set up properly
• Provided minutes for meetings and followed up on action items to make sure were completed before the deadline
• Set up new system for office efficiency
• Trained new staff
• Handled fast-paced and changing days
• Made sure staff stayed on track with daily goals of day for Booking Meetings, sales of dates and receiving payment.