Summary
Overview
Work History
Education
Skills
Work Availability
Certification
Interests
Quote
Timeline
Hi, I’m

Cassandra Ouellette

Bookkeeping/Auditor
Grande Prairie,AB

Summary

  • Dedicated Hotel & Hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
  • Experienced Receptionist/Hotel Night Auditor with over 10 years of experience in the Hotel & Hospitality Industry. Excellent reputation for resolving problems and improving customer satisfaction.
  • Top-notch Head Bartender delivers prompt, friendly service and prepares and presents food and drinks to uncompromisingly meet company standards. Communicates, leads and directs bar staff on all levels of service and efficiently handles and corrects customer complaints to help operation run efficiently. Supervises multiple aspects of supplying, running and operating bar to provides positive customer experiences.

Overview

10

Hotel & Hospitality Industry

Work History

JP Outpost Cookhouse & Bar

Bartender
03.2020 - 08.2021

Job overview

  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.

Sawmill Bar & Grill

Head Bartender
07.2020 - 01.2021

Job overview

  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Closed out cash register and prepared cashier report at close of business.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.

Wawa Motor Inn

Inventory Manager
05.2010 - 02.2019

Job overview

  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
  • Strengthened inventory processes to balance supply needs with budget and space limitations.
  • Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
  • Formed strategic partnerships, established metrics and participated in complex negotiations.

Wawa Motor Inn

Bar and Restaurant Manager
05.2010 - 02.2019

Job overview

  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Developed unique events and special promotions to drive sales.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Wawa Motor Inn

Hotel Night Auditor
05.2008 - 02.2019

Job overview

  • Performed nightly updates to room charges and rates.
  • Balanced hotel accounts and resolved discrepancies.
  • Performed daily inventory for keys and linens and detailed information in audit reports.
  • Set up and entered financial data into spreadsheets using Microsoft Excel.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.
  • Completed bi-weekly payroll for company employees.

Wawa Motor Inn

Front Desk Receptionist
05.2006 - 02.2019

Job overview

  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Used internal software to process reservations, check-ins and check-outs.
  • Transcribed phone messages and relayed to appropriate personnel.

Education

Northern College of Applied Arts And Technology
South Porcupine, ON

from Law Studies

University Overview

Kirkland Lake District Composite Secondary School
Kirkland Lake, ON

High School Diploma
05.2008

University Overview

  • Member of Early Learning Educational Week
  • Member of Females Basket Ball Team

Skills

  • Liquor, Beer and Wine Knowledge
  • Glassware Polishing
  • Classic Cocktails
  • TIPS Certified
  • Hospitality and Guest Service
  • Alcohol Ordering
  • Aloha POS
  • Identification and Compliance
  • Cash Handling and Management
  • Food and Beverage Service
  • Professional Service Standards
  • Responsible Serving
  • Mixology Techniques
  • Outstanding Customer Service
  • High-Volume Environments
  • Hotel and Hospitality Knowledge
  • Hotel Booking
  • Hotel Operations Management
  • Purchasing and Receiving
  • Recordkeeping and Confidentiality
  • Discrepancy Reconciliation
  • Critical Thinking and Analysis
  • Financial Statements
  • Accounting Management Assessment
  • Document Recordkeeping
  • Processing Checks and Invoices
  • Effective and Professional Communication
  • Payroll Auditing
  • Monthly and Annual Journal Entries
  • International Accounting Standards
  • Tax Return Preparation
  • Auditor Assistance
  • General Ledger
  • Profits and Losses Tracking
  • Annual Reports
  • Sage 50 Accounting Software
  • Taxpayer Account Audits
  • Ledger Accuracy
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

  • TIPS Certified
  • WHIMIS Training - 2019-2021
  • Smart Serve, Wawa Motor Inn - Doesn't Expire

Interests

Studying to become a Paralegal

Horseback Riding

Learning new things

Going for walks with my dog Riddick

Quote

The supernatural is the natural not yet explained.
Elbert Hubbard

Timeline

Head Bartender
Sawmill Bar & Grill
07.2020 - 01.2021
Bartender
JP Outpost Cookhouse & Bar
03.2020 - 08.2021
Inventory Manager
Wawa Motor Inn
05.2010 - 02.2019
Bar and Restaurant Manager
Wawa Motor Inn
05.2010 - 02.2019
Hotel Night Auditor
Wawa Motor Inn
05.2008 - 02.2019
Front Desk Receptionist
Wawa Motor Inn
05.2006 - 02.2019
Northern College of Applied Arts And Technology
from Law Studies
Kirkland Lake District Composite Secondary School
High School Diploma

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Cassandra OuelletteBookkeeping/Auditor