Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Cassandra Ogden

Toronto,ON

Summary

Accomplished Supervisor at Dog & Bear, adept in staff management and multitasking, ensuring efficient operations and high-quality service. Excelled in training front of house staff, significantly enhancing team performance. Skilled in handling high-volume events with exceptional attention to detail, demonstrating a goal-oriented approach and strong leadership abilities.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Supervisor

Dog & Bear
11.2021 - Current
  • Oversee daily operations of the bar, making sure the open and close is satisfactory & ensuring smooth workflow and timely completion of tasks.
  • Apply strong leadership and problem solving skills to maintain team efficiency and organize workflows.
  • Handle cash, debit, and credit transactions; as well as managing guest expectations and providing quality service.
  • Handling cash out duties for the bar, and often handling tip outs and payouts.
  • Responsible for training all front of house staff to uphold the high standard of service required for a high volume bar.

Server Shift Leader

Bettys
03.2017 - 11.2021
  • Cultivated warm relationships with regular customers.
  • Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Handled cash, debit, and credit transactions as well as cash out duties and tip outs.

Server & Bartender

Miss Things
06.2016 - 05.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Demonstrated the ability to bartend heavy volume club events, buy outs, as well as cultivate signature cocktails under pressure.

Keyholder Manager

Avenue Cafe & Bistro
01.2015 - 08.2016
  • Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees' shifts.
  • Organized staff meetings regularly to discuss goals, progress updates, challenges faced during work hours.
  • Maintained a visually appealing environment, guaranteeing a positive experience for customers.
  • Managing expectations of all guests and ensuring staff provides quality service.
  • Assisted in the recruitment process by interviewing potential candidates and providing input on hiring decisions.

Education

Funeral Directing

Humber College
Toronto, ON
04.2021

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Expectation setting
  • Multitasking Abilities
  • Attention to Detail

Languages

English

Certification

Smart serve, WHMIS

Timeline

Supervisor

Dog & Bear
11.2021 - Current

Server Shift Leader

Bettys
03.2017 - 11.2021

Server & Bartender

Miss Things
06.2016 - 05.2017

Keyholder Manager

Avenue Cafe & Bistro
01.2015 - 08.2016

Funeral Directing

Humber College

Similar Profiles

CREATE PROFILE
Cassandra Ogden