Cassandra Morice
Toronto
Summary
Outgoing and passionate service professional seeking to expand my skills and knowledge within the hospitality industry. Eager to bring energy, enthusiasm, and exceptional service to bartending, serving, or bottle service roles while creating unforgettable guest experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Birch and Anchor
Bedford, NS
04.2023 - 08.2023
- Delivered exceptional service, creating memorable experiences for guests.
- Excelled in high-pressure environments, consistently meeting customer demands efficiently.
- Built strong relationships with guests, enhancing repeat business and positive feedback.
Beverage Server
Casino Nova Scotia
Halifax, NS
04.2022 - 07.2023
- Delivered top-tier service to VIP guests, ensuring satisfaction and loyalty.
- Maintained strict adherence to alcohol regulations, promoting guest safety.
- Excelled in a fast-paced environment, consistently meeting service goals during peak hours.
Hostess / Server
Paul’s Spaghetti
Toronto, ON
07.2016 - 08.2021
- Trained and mentored new servers, improving overall team performance.
- Consistently received positive guest feedback for exceptional service.
- Enhanced guest experiences by assisting with special food requests and allergies.
- Supported bartenders and maintained bar cleanliness during peak times.
Caregiver
Private Role
Toronto, ON
11.2014 - 11.2024
- Ensured child safety and responded promptly to emergencies.
- Engaged children in meaningful activities, promoting learning and development.
- Maintained open and effective communication with parents, ensuring care routines were followed.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
Certificate - Tourism And Hospitality
Nova Scotia Community College
Dartmouth, NS06-2022
High School Diploma -
East York Collegiate Institute
Toronto, ON06-2019
Skills
- VIP Service: Expertise in engaging with and delivering exceptional service to VIP guests
- Multitasking: Efficiently manage multiple tasks in high-pressure, fast-paced environments
- Customer Engagement: Build rapport with guests to create memorable, personalized experiences
- Upselling: Skilled in recommending premium products to drive sales and enhance guest satisfaction
- Team Collaboration: Communicate effectively with team members to ensure smooth service
- Attention to Detail: Maintain high standards of accuracy and quality in service delivery
- Problem-Solving: Respond quickly to guest requests and resolve issues with professionalism
- Alcohol Regulations: Knowledgeable in monitoring guest consumption and adhering to alcohol regulations
Certification
Smart Serve
Serve Right Certification
WHMIS & OH&S
Food Safety Training
Timeline
Server
Birch and Anchor
04.2023 - 08.2023
Beverage Server
Casino Nova Scotia
04.2022 - 07.2023
Hostess / Server
Paul’s Spaghetti
07.2016 - 08.2021
Caregiver
Private Role
11.2014 - 11.2024
Certificate - Tourism And Hospitality
Nova Scotia Community College
High School Diploma -
East York Collegiate Institute