Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Cassandra Morice

Toronto,ON

Summary

Experienced service professional with a passion for the hospitality industry. Eager to bring energy, enthusiasm, and exceptional service to bartending, serving, or bottle service roles. Dedicated to creating memorable guest experiences and seeking opportunities for further development and impact in a customer-focused environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

In-Seat Runner

Legends Hospitality LLC
04.2025 - Current
  • Upheld strict hygiene standards by regularly sanitizing hands, workstations, and utensils throughout shifts as per health regulations guidelines.
  • Organized trays filled with various menu items while efficiently navigating through crowded spaces.
  • Contributed to team success by consistently providing support to other staff members as needed.
  • Managed multiple tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Enhanced customer satisfaction by efficiently delivering food and beverages to guests in a timely manner.
  • Participated in regular team meetings to discuss ways to improve service quality, streamline processes, and boost overall guest satisfaction.
  • Greeted customers and provided outstanding customer service.
  • Assisted with bussing tables and cleaning up spills.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Anticipated guest needs by refilling water glasses proactively or offering additional condiments, enhancing overall satisfaction.
  • Demonstrated knowledge of menu items and ingredients, answering guest inquiries confidently and accurately.
  • Maintained cleanliness of dining area, ensuring a comfortable environment for guests during their meal.
  • Collaborated with kitchen and wait staff, facilitating accurate order placement and prompt food preparation.

Social Media Manager

Freelance
10.2023 - 04.2025
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Optimized posting schedules based on platform-specific analytics to maximize content visibility.
  • Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
  • Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
  • Provided exceptional customer service through timely and thoughtful responses to user comments and messages.

Caregiver

Private Role
11.2014 - 11.2024
  • Ensured child safety and responded promptly to emergencies.
  • Engaged children in meaningful activities, promoting learning and development.
  • Maintained open and effective communication with parents, ensuring care routines were followed.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Server

Birch and Anchor
04.2023 - 08.2023
  • Delivered exceptional service, creating memorable experiences for guests.
  • Excelled in high-pressure environments, consistently meeting customer demands efficiently.
  • Built strong relationships with guests, enhancing repeat business and positive feedback.

Beverage Server

Casino Nova Scotia
04.2022 - 07.2023
  • Delivered top-tier service to VIP guests, ensuring satisfaction and loyalty.
  • Maintained strict adherence to alcohol regulations, promoting guest safety.
  • Excelled in a fast-paced environment, consistently meeting service goals during peak hours.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Collaborated with bartenders and kitchen staff for seamless service during peak hours.

Hostess / Server

Paul’s Spaghetti
07.2016 - 08.2021
  • Trained and mentored new servers, improving overall team performance.
  • Consistently received positive guest feedback for exceptional service.
  • Enhanced guest experiences by assisting with special food requests and allergies.
  • Supported bartenders and maintained bar cleanliness during peak times.
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

Education

Tourism And Hospitality

Nova Scotia Community College
Dartmouth, NS
06-2022

High School Diploma -

East York Collegiate Institute
Toronto, ON
06-2019

Skills

  • Engagement with VIP clientele
  • Effective time management
  • Memorable guest experiences
  • Proficient in upselling premium products
  • Effective collaboration
  • Ensuring a clean environment
  • Adaptability to change

Certification

Smart Serve

Serve Right Certification

WHMIS & OH&S

Food Safety Training

Timeline

In-Seat Runner

Legends Hospitality LLC
04.2025 - Current

Social Media Manager

Freelance
10.2023 - 04.2025

Server

Birch and Anchor
04.2023 - 08.2023

Beverage Server

Casino Nova Scotia
04.2022 - 07.2023

Hostess / Server

Paul’s Spaghetti
07.2016 - 08.2021

Caregiver

Private Role
11.2014 - 11.2024

Tourism And Hospitality

Nova Scotia Community College

High School Diploma -

East York Collegiate Institute

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Cassandra Morice