Cassandra Moreno
San Jose
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
10
10
years of professional experience
Work History
Community Manager
MidPen Housing
01.2024 - Current
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
Assistant Community Manager
MidPen Housing
05.2022 - 12.2023
- Created and maintained relationships with vendors, housing authority, and other government organizations in the area.
- Coordinated events for residents of the community.
- Provided administrative support to the Community Manager as needed.
- Processed applications from prospective tenants in a timely manner.
- Reviewed documents such as contracts, leases, and permits prior to submission.
- Updated resident accounts with latest personal information and recent payments.
- Collected residents' monthly rent payments, recorded transaction details and submitted bank deposits promptly to ensure availability of operating funds.
- Tracked and monitored office supply inventory to restock and purchase new items
- Conducted resident recertification appointments and interviews yearly to update records appropriately and verify program eligibility.
Administrative Assistant
MidPen Housing
07.2021 - 05.2022
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Barista
Starbucks
06.2019 - 06.2021
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Transporter
Frontier Ford
09.2016 - 12.2017
- Greeted customers and provided assistance with their vehicle needs.
- Transported vehicles at proper speeds to correct garage locations.
Courtesy Clerk
Safeway
06.2014 - 09.2015
- Greeted customers and provided friendly customer service.
- Assisted with bagging groceries, loading into carts and helping customers to their vehicles.
- Organized the front end of store to maintain a clean and orderly appearance.
- Provided assistance to other team members as needed or requested by management.
- Maintained a safe work environment by adhering to all safety protocols set forth by the company.
- Assisted customers in locating items throughout the store when necessary.
Education
High School Diploma -
Westmont High School
Campbell, CA06.2015
Skills
- Document Control
- Expertise in RealPage
- Payment Processing
- Administrative Support
- Workplace Safety
- Detail-Oriented
Timeline
Community Manager
MidPen Housing
01.2024 - Current
Assistant Community Manager
MidPen Housing
05.2022 - 12.2023
Administrative Assistant
MidPen Housing
07.2021 - 05.2022
Barista
Starbucks
06.2019 - 06.2021
Transporter
Frontier Ford
09.2016 - 12.2017
Courtesy Clerk
Safeway
06.2014 - 09.2015
High School Diploma -
Westmont High School
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