Cassandra Monsour
Ottawa,Ontario
Summary
Passionate about sociology and equipped with a comprehensive understanding of social dynamics and cultural influences. Proficient in both qualitative and quantitative research methods. A skilled communicator dedicated to exploring diverse perspectives. Eager to apply diverse expertise in a dynamic professional environment to contribute to understanding and addressing contemporary social issues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Chop Steakhouse & Bar
2024.08 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Bartender
TD Center
2023.05 - Current
- Made a wide range of alcoholic and non-alcoholic drinks
- Engaged with clients to collect orders, offer suggestions, and guarantee a satisfying encounter
- Handled proper financial records, processed payments, and oversaw cash registers
- Kept the bar area tidy and well-organized, making sure to sanitize and replenish supplies
Server/Bartender
Boston Pizza
2023.06 - 2024.02
- Served meals and beverages promptly and accurately
- Provided exceptional customer service by being attentive, friendly, and responsive to customers' needs
- Suggested additional menu items, specials, and desserts to increase sales
- Followed responsible alcohol service guidelines, checking IDs, and refused service when necessary
Supervisor
Canadian Tire
2020.05 - 2022.08
- Excelled under pressure while communicating issues with agitated customers
- Trained multiple employees on how to use cash machines
- Worked at Customer Service to handle returns, exchanges, and deliveries
- Worked at Auto Service, which asked me to handle online orders and car invoices
- Assisted customers with their purchases and accurately handled their transaction funds
- Worked with my co-workers to ensure customer satisfaction
Education
Bachelor of Arts Honors - Sociology, Indigenous Studies
Carleton University
09.2024
2nd Year Child and Youth Care Student -
Algonquin College
12.2022
Skills
Approachable
Respectable
Exceptional customer service
Understands boundaries
Strong Work Ethic
Guest Engagement
Professional Appearance
Certification
- CPR
- Standard First Aid
- Smart Serve
Languages
English
Native or Bilingual
French
Full Professional
Educationalcareersummary - Placement
Algonquin College, Bells Corner Public School, 09/23, 12/23, At Bells Corner Public School, their mission was to provide inclusive education and support for students with diverse learning needs. As a child and youth care student working in a public school placement, I had an integral role in assisting special needs students in their educational journey. I worked closely with teachers and support staff to provide one-on-one or small group support and facilitate activities that prompted socialization skills.
References
- Jenna Lee-Adams, TD Place, 613-978-2118
- Emilie Ducharme, Boston Pizza Supervisor, 613-294-3443
- Kay Auger, Cash Manager Canadian Tire, 613-830-7000/613-668-7603
Timeline
Server
Chop Steakhouse & Bar
2024.08 - Current
Server/Bartender
Boston Pizza
2023.06 - 2024.02
Bartender
TD Center
2023.05 - Current
Supervisor
Canadian Tire
2020.05 - 2022.08
Bachelor of Arts Honors - Sociology, Indigenous Studies
Carleton University
2nd Year Child and Youth Care Student -
Algonquin College
- CPR
- Standard First Aid
- Smart Serve
Similar Profiles
Nicholas EmenyNicholas Emeny
Culnairy Supervisor at Chop Steakhouse & BarCulnairy Supervisor at Chop Steakhouse & Bar
Alexander WiniarczykAlexander Winiarczyk
Restaurant Busser at Chop Steakhouse & BarRestaurant Busser at Chop Steakhouse & Bar
Erika GlayzerErika Glayzer
Restaurant Day Hostess / Busser at Chop Steakhouse & BarRestaurant Day Hostess / Busser at Chop Steakhouse & Bar