Cassandra Mendez
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Summary
I am a highly motivated and driven individual with the abilities to take on any task efficiently. I am very personable and put the needs of the client before mine. With a very flexible schedule, I am willing to work hard, learn, and grow in any environment.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Man Dental
10.2022 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
- Improved overall organization within the office by implementing electronic filing systems for patient records, reducing time-consuming paperwork processes.
- Maintained confidentiality of patient data and condition to safeguard health information.
Intake Manager
Palmeira Health Services
07.2018 - 08.2021
- Streamlined the intake process by implementing new protocols and procedures, resulting in increased efficiency and client satisfaction.
- Improved communication between departments by developing and implementing a centralized intake management system.
- Enhanced client experience with timely follow-ups and comprehensive documentation of their needs and concerns.
- Developed training materials for new staff, ensuring consistency in knowledge and understanding of the intake process.
- Addressed any concerns or issues that arose during the intake process promptly, demonstrating commitment to client satisfaction and effective problem resolution skills.
Surgical Coordinator
Southern California Eye Consultants
03.2017 - 07.2018
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
- Contributed to a reduction in surgery cancellations by closely monitoring patient compliance with pre-surgical instructions.
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
Education
High School Diploma -
Etiwanda High School
Etiwanda, CA05.2015
Skills
- Medical Terminology
- Process Improvement
- Time Management
- Customer Service
- Organizational Skills
- EMR Systems
- Patient Registration
- Bilingual in Spanish and English
- Spreadsheet Tracking
- Microsoft Office
- Google Suite
Timeline
Patient Care Coordinator
Man Dental
10.2022 - Current
Intake Manager
Palmeira Health Services
07.2018 - 08.2021
Surgical Coordinator
Southern California Eye Consultants
03.2017 - 07.2018
High School Diploma -
Etiwanda High School
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