Cassandra Mendez
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Summary
I am a highly motivated and driven individual with the abilities to take on any task efficiently. I am very personable and put the needs of the client before mine. With a very flexible schedule, I am willing to work hard, learn, and grow in any environment.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Man Dental
West Covina, CA
10.2022 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
- Improved overall organization within the office by implementing electronic filing systems for patient records, reducing time-consuming paperwork processes.
- Maintained confidentiality of patient data and condition to safeguard health information.
Intake Manager
Palmeira Health Services
Irvine
07.2018 - 08.2021
- Streamlined the intake process by implementing new protocols and procedures, resulting in increased efficiency and client satisfaction.
- Improved communication between departments by developing and implementing a centralized intake management system.
- Enhanced client experience with timely follow-ups and comprehensive documentation of their needs and concerns.
- Developed training materials for new staff, ensuring consistency in knowledge and understanding of the intake process.
- Addressed any concerns or issues that arose during the intake process promptly, demonstrating commitment to client satisfaction and effective problem resolution skills.
Surgical Coordinator
Southern California Eye Consultants
Orange, CA
03.2017 - 07.2018
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
- Contributed to a reduction in surgery cancellations by closely monitoring patient compliance with pre-surgical instructions.
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
Education
High School Diploma -
Etiwanda High School
Etiwanda, CA05.2015
Skills
- Medical Terminology
- Process Improvement
- Time Management
- Customer Service
- Organizational Skills
- EMR Systems
- Patient Registration
- Bilingual in Spanish and English
- Spreadsheet Tracking
- Microsoft Office
- Google Suite
Timeline
Patient Care Coordinator
Man Dental
10.2022 - Current
Intake Manager
Palmeira Health Services
07.2018 - 08.2021
Surgical Coordinator
Southern California Eye Consultants
03.2017 - 07.2018
High School Diploma -
Etiwanda High School